Authentication problem in plesk web stats

[Agha Usman]

Hi,

I have a site that have Web Statistics enable by default. When I click the Web Statistics button in the options it redirect me to this location

http://mysite.com/plesk-stat/webstat/

and this window keep asking for the user id and password. I attempted every possible thing. FTP info / Account info but nothing works. In the end it gives


HTTP Error 401.4 - Unauthorized

Can someone please tell me how to make it work ? how can I see the stats ?

 

[alangonzales]

I can understand that you are facing an issue with the password protection on the '/plesk-stat'.

In this case I can suggest you the below two steps:

1. If you want the password protection on the Plesk statistic folder, you can add the new user or reset the password for the existing user.

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Home > Subscriptions > yourdomain.com > Websites & Domains > yourdomain.com > Password protected directories > /plesk-stat > user
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2. If you don't want the password protection on the directory '/plesk-stat', you may disable it under the hosting setting of the domain.

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Home > Subscriptions > yourdomain.com > Websites & Domains > yourdomain.com > Hosting Settings > Then disable the option of "Web statistics (accessible via password-protected directory '/plesk-stat/webstat/' "
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[Richard_Duncan]

Thanks for the info. Option 2 worked perfectly!