Auto update failed

[Randy de los Santos]

Hello,

I received the following error regarding an auto update that ran on the server.

Execution failed.
Command: ai.exe
Arguments: Array
(
[0] => --select-product-id
[1] => panel
[2] => --select-release-current
[3] => --upgrade-installed-components
)

Details: ERROR: error during prepare patch panel-12.0.18~patch51
Failed to download the package http://autoinstall-win.pp.parallels.com/PANEL-WIN_12.0.18/microupdates/MU51/bin/WMIMSDNSProvider.dll:
The requested URL returned error: 500 Internal Server Error
Not all packages were installed.
Please try installing packages again later.
Please resolve this issue and try installing the packages again.
If you cannot resolve the issue on your own, contact product technical support for assistance.

I did verify with a web browser that I can access and download the WMIMSDNSProvider.dll file specified in the update. Is this just due to a timeout and the system retries the update? If so, how can I confirm that patch 51 got applied at some point.

Thanks

 

[IgorG]

Maybe there is problem with resolving autoinstall-win.pp.parallels.com hostname on this server? Have you checked it?