Issue Awstats not working anymore after update

[Manfred Beck]

After one of the last 2 updates Awstats is responding with error /plesk-stat/webstat-ssl/current/index.html not found.
As no proposed solutions worked, I uninstalled Awstats and then reinstalled it, switched statistics on domain level off and back on. The normal page is displayed, saying too few data etc. Next day no statistics again. Repair doens't work.

I had the same issue before when switching to FastCGI allowing HTML files to execute PHP, which should be fixed by now, But now also domains with PHP 5.3.3 are affected.

 

[Bitpalast]

"Too few data" might be the root cause. Statistics are only calculated on log rotation. So if there is not enough data in the logs, there won't be anything in statistics, because logs are not rotated. You could try to change your log rotation of the affected website, so that logs are rotated daily.

 

[sebgonzes]

Review if for this : Forwarded to devs - awstats issue

 

[Manfred Beck]

"Too few data" might be the root cause. Statistics are only calculated on log rotation. So if there is not enough data in the logs, there won't be anything in statistics, because logs are not rotated. You could try to change your log rotation of the affected website, so that logs are rotated daily.

Old statistics (except of "current") were displayed correctly, might be a symlink or rights problem

 

[sebgonzes]

Old statistics (except of "current") were displayed correctly, might be a symlink or rights problem

check if the case it's the same as the case that I have put an report : Forwarded to devs - awstats issue, I think that can be really the same problem.

 

[Manfred Beck]

Review if for this : Forwarded to devs - awstats issue

Thx, tried manual corr of plesk.conf.
Give you feedback asap!

 

[Manfred Beck]

check if the case it's the same as the case that I have put an report : Forwarded to devs - awstats issue, I think that can be really the same problem.

exactly the same!

 

[sebgonzes]

Please @IgorG solution is easy, hope that plesk team will resolve in an early MU

 

[Manfred Beck]

Thx, tried manual corr of plesk.conf.
Give you feedback asap!

After recalc of statistics I get ERR_CONNECTION_REFUSED on /plesk-stat/webstat-ssl/...

 

[sebgonzes]

After recalc of statistics I get ERR_CONNECTION_REFUSED on /plesk-stat/webstat-ssl/...

Go only to /webstat and you should see data of the current month, check also if you have correctly reclaculate statis

 

[Manfred Beck]

Finally normal website is not working anymore!

 

[Bitpalast]

@Manfred Beck Please check whether your IP address was blocked by fail2ban. Frequently users use wrong login credentials which leads to fail2ban IP address blocks. Try to open your website from a different Internet connection, e.g. from your smartphone when NOT using wifi.

 

[Manfred Beck]

@Manfred Beck Please check whether your IP address was blocked by fail2ban. Frequently users use wrong login credentials which leads to fail2ban IP address blocks. Try to open your website from a different Internet connection, e.g. from your smartphone when NOT using wifi.

Old story NOT in jail...
Only domains with FCGI 7.3.12 work after setting FCGI from 7.1.33 to 7.3.12. In etc/psa/php_versions.json has recently changed so something weird is going on. Domains with PHP 5.3.3 are only showing the "neue internetpräsenz" page.

 

[Bitpalast]

So it does not have anything to do with the AWStats issue reported in this thread. Could you then please open a new thread an describe the issue so that it can be reproduced or tested to find a solution?