User name: sebgonzes
TITLE
Backup don't work => URGENT
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
cloudlinux7, plesk obsidian 18.0.23
PROBLEM DESCRIPTION
Since the last update, plesk don't work (complete or incremental, automatic or manual backup, all are failing!!!!)
STEPS TO REPRODUCE
Install the last plesk on cloudlinux and launch an backup
ACTUAL RESULT
Backup fail after some domain (in all our cloudlinux servers). No failure mail sent.
error log
[2020-02-07 15:05:41.490] ERR [panel] Call to a member function getErrorObjects() on null:
0: /usr/local/psa/admin/plib/backup/PleskBackup/HelperTrait.php:113
cuPleskBackup->isBackupFinished(string '5180', string '/usr/local/psa/PMM/sessions/2020-02-07-145014.711/migration.result', string 'error', array)
1: /usr/local/psa/admin/plib/backup/PleskBackup/HelperTrait.php:58
cuPleskBackup->doBackup(string 'server', array, array)
2: /usr/local/psa/admin/plib/api-common/cuPleskBackup.php:70
cuPleskBackup->_serverCommand(NULL null, string '', NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null)
3: /usr/local/psa/admin/plib/api-common/cuApp.php:79
cuApp->_callCommandMethod(array)
4: /usr/local/psa/admin/plib/api-common/cuApp.php:73
cuApp->_executeCommand()
5: /usr/local/psa/admin/plib/api-common/cuApp.php:53
cuApp->runFromCliGate()
6: /usr/local/psa/admin/plib/api-common/CuExecutor.php:69
CuExecutor->execUtil(string 'cuPleskBackup', string 'runFromCliGate')
7: /usr/local/psa/admin/plib/api-common/CuExecutor.php:131
CuExecutor->run()
8: /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php:25
CliUtilityRunner->run()
9: /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php:34
require_once(string '/usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php')
10: /usr/local/psa/admin/plib/api-cli/pleskbackup.php:4
ERROR: Error: Call to a member function getErrorObjects() on null (HelperTrait.php:113)
exit status 1
EXPECTED RESULT
Backup works.
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
Backup don't work => URGENT
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
cloudlinux7, plesk obsidian 18.0.23
PROBLEM DESCRIPTION
Since the last update, plesk don't work (complete or incremental, automatic or manual backup, all are failing!!!!)
STEPS TO REPRODUCE
Install the last plesk on cloudlinux and launch an backup
ACTUAL RESULT
Backup fail after some domain (in all our cloudlinux servers). No failure mail sent.
error log
[2020-02-07 15:05:41.490] ERR [panel] Call to a member function getErrorObjects() on null:
0: /usr/local/psa/admin/plib/backup/PleskBackup/HelperTrait.php:113
cuPleskBackup->isBackupFinished(string '5180', string '/usr/local/psa/PMM/sessions/2020-02-07-145014.711/migration.result', string 'error', array)
1: /usr/local/psa/admin/plib/backup/PleskBackup/HelperTrait.php:58
cuPleskBackup->doBackup(string 'server', array, array)
2: /usr/local/psa/admin/plib/api-common/cuPleskBackup.php:70
cuPleskBackup->_serverCommand(NULL null, string '', NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null)
3: /usr/local/psa/admin/plib/api-common/cuApp.php:79
cuApp->_callCommandMethod(array)
4: /usr/local/psa/admin/plib/api-common/cuApp.php:73
cuApp->_executeCommand()
5: /usr/local/psa/admin/plib/api-common/cuApp.php:53
cuApp->runFromCliGate()
6: /usr/local/psa/admin/plib/api-common/CuExecutor.php:69
CuExecutor->execUtil(string 'cuPleskBackup', string 'runFromCliGate')
7: /usr/local/psa/admin/plib/api-common/CuExecutor.php:131
CuExecutor->run()
8: /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php:25
CliUtilityRunner->run()
9: /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php:34
require_once(string '/usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php')
10: /usr/local/psa/admin/plib/api-cli/pleskbackup.php:4
ERROR: Error: Call to a member function getErrorObjects() on null (HelperTrait.php:113)
exit status 1
EXPECTED RESULT
Backup works.
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug