Backup don't work on Cloudlinux => SOLVED

[sebgonzes]

User name: sebgonzes

TITLE

Backup don't work => URGENT

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

cloudlinux7, plesk obsidian 18.0.23

PROBLEM DESCRIPTION

Since the last update, plesk don't work (complete or incremental, automatic or manual backup, all are failing!!!!)

STEPS TO REPRODUCE

Install the last plesk on cloudlinux and launch an backup

ACTUAL RESULT

Backup fail after some domain (in all our cloudlinux servers). No failure mail sent.
error log
[2020-02-07 15:05:41.490] ERR [panel] Call to a member function getErrorObjects() on null:
0: /usr/local/psa/admin/plib/backup/PleskBackup/HelperTrait.php:113
cuPleskBackup->isBackupFinished(string '5180', string '/usr/local/psa/PMM/sessions/2020-02-07-145014.711/migration.result', string 'error', array)
1: /usr/local/psa/admin/plib/backup/PleskBackup/HelperTrait.php:58
cuPleskBackup->doBackup(string 'server', array, array)
2: /usr/local/psa/admin/plib/api-common/cuPleskBackup.php:70
cuPleskBackup->_serverCommand(NULL null, string '', NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null, NULL null)
3: /usr/local/psa/admin/plib/api-common/cuApp.php:79
cuApp->_callCommandMethod(array)
4: /usr/local/psa/admin/plib/api-common/cuApp.php:73
cuApp->_executeCommand()
5: /usr/local/psa/admin/plib/api-common/cuApp.php:53
cuApp->runFromCliGate()
6: /usr/local/psa/admin/plib/api-common/CuExecutor.php:69
CuExecutor->execUtil(string 'cuPleskBackup', string 'runFromCliGate')
7: /usr/local/psa/admin/plib/api-common/CuExecutor.php:131
CuExecutor->run()
8: /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php:25
CliUtilityRunner->run()
9: /usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php:34
require_once(string '/usr/local/psa/admin/plib/api-cli/CliUtilityRunner.php')
10: /usr/local/psa/admin/plib/api-cli/pleskbackup.php:4
ERROR: Error: Call to a member function getErrorObjects() on null (HelperTrait.php:113)
exit status 1

EXPECTED RESULT

Backup works.

ANY ADDITIONAL INFORMATION



YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[sebgonzes]

Solved by updating lve-utils. Seem that old package are now incompatible with las MU of plesk