backup error plesk 10.0.1.1

[epcow]

How can i fix the following error off the plesk backup manager?

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error">
<object name="backup" type="backupowner">
<message severity="error" code="msgtext">Unable to create dump: 'undef' value passed to XmlNode::setAttribute for 'conhelp' at /usr/local/psa/PMM/agents/shared/XmlNode.pm line 103.

</message>
</object>
</execution-result>

 

[IgorG]

The issue can be related to database inconsistency - for some reason 'dns_zone' table got 'ttl_unit' equal 300, whereas it can be either:

'second' => 1,
'minutes' => 60,
'hours' => 3600,
'days' => 86400,
'weeks' => 604800

Try to check it with

select id,ttl_unit from dns_zone where ttl_unit not in (1,60,3600,86400,604800);

 

[epcow]

how can i communicate with the plesk database?

 

[IgorG]

http://kb.odin.com/en/170

 

[epcow]

thnx for the info

 

[epcow]

when i run the following command
mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa

select id,ttl_unit from dns_zone where ttl_unit not in (1,60,3600,86400,604800);

the result is Empty set (0.00 sec).

 

[IgorG]

Check ttl field too with

select id,ttl from dns_zone where ttl not in (1,60,3600,86400,604800);

 

[epcow]

also empty

 

[epcow]

error: Unknown object type

i also get a error Unknown object type when i look at a backup task that is started with a cron job.

 

[IgorG]

I can say only that 'conhelp' is something related to localization. More detailed investigation directly on your server is required. Very difficult to find a reason only by forum's discussions... Therefore I suggest you contact support team or wait - maybe someone else will help you.

 

[epcow]

some days ago i also updated phpmyadmin because i had some errors:

import.php: Missing parameter: import_type (FAQ 2.8)
import.php: Missing parameter: format (FAQ 2.8)

the following actions fixed this. can this have something todo with it?

cd /usr/local/psa/admin/htdocs/domains/databases/phpMyAdmin/libraries

mv session.inc.php session.inc.php-old

wget http://download1.swsoft.com/Plesk/Autoupdate/Windows/8.1.1.2/120220/session.inc.php

/etc/init.d/psa restart

 

[JMWebmaster]

I'm with a similar issue here. The problem is a domain missconfigured by something related to an installed app from the app vault that was not correctly cleared and now makes the backup system to crash while trying to track the directory where that application is stored. I'm working on solving this problem. When I have something I'll write again.