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Backup error

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by Wikibear, Dec 11, 2011.

  1. Wikibear

    Wikibear Regular Pleskian

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    CentOS 5.7 with Plesk 10.4.4

    Get an email with:

    And result file with this:

    What is wrong? Can i do something?

    Regards Swen
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    We have already submitted report regarding similar problem. It is under developer's investigation now. I hope it will be fixed soon.
     
  3. Wikibear

    Wikibear Regular Pleskian

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    One Month is gone and i have backup errors... In mean time it would work, no it wont work again...

    This are on two different servers:

    CentOS and the other on OpenSuse


    This error on CentOS look attachment
     

    Attached Files:

    Last edited: Jan 7, 2012
  4. Wikibear

    Wikibear Regular Pleskian

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    And this with OpenSuse look at attachment
     

    Attached Files:

  5. Wikibear

    Wikibear Regular Pleskian

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    Plesk update #12

    Error again

    BS Linux 2.6.18-028stab094.3
    Panel-Version 10.4.4 Update #12, zuletzt aktualisiert am Jan 13, 2012 04:55 AM

     
  6. Davide Mazzoli

    Davide Mazzoli New Pleskian

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    Same problem here. I feel unconfortable to update without a fresh backup... any fix yet?

    OS Linux 2.6.18-238.19.1.el5
    Panel version 10.2.0 (Updated from 8.6)

    Thanks.
    Davide.
     
  7. IgorG

    IgorG Forums Analyst Staff Member

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    Thise error caused some Plesk database inconsistency and deep investigation is required. I suggest you contact Support Team.
     
  8. 3a-informatique

    3a-informatique Basic Pleskian

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    i m a similar problem

    plesk 10.4.4
     
  9. Golinaro

    Golinaro Guest

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    Same Problem

    Hi,

    Same problem on plesk 10.4.4 ubuntu update 14.
    The backup fails every two or three days and crashes the server.
    Any help ?
     
  10. Christian_S

    Christian_S Basic Pleskian

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    OS: CloudLinux 6.1, Linux 2.6.32-231.12.1.lve0.9.13.x86_64
    Panel: 10.4.4 Update #15

    I get a similar error:

    Any fix comming or do I have to contact Support Team?

    Regards, Christian
     
  11. IgorG

    IgorG Forums Analyst Staff Member

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    Has anyone sent a request to the support team?
     
  12. Christian_S

    Christian_S Basic Pleskian

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    I have now.

    Regards,
    Christian
     
  13. IgorG

    IgorG Forums Analyst Staff Member

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    And what is result? Please send me ticket ID in PM?
     
  14. Christian_S

    Christian_S Basic Pleskian

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    no result yet.

    Support Team has recreated the issue at their end and will update me later with details in next 4 hours.

    I can post the final result/fix here.

    I have send you the ticketID via PM.

    Regards
    Christian
     
    Last edited: Feb 8, 2012
  15. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you. I have checked ticket. It is in progress now. Let's wait results.
     
  16. Christian_S

    Christian_S Basic Pleskian

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    Support Team has fixed it on my CloudLinux server now.

    Their reply:
     
  17. sistinfeuro

    sistinfeuro Guest

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    Similar problem

    I upgraded from version 9.5.4 to version 10.4.4 # 25 on CentOS5. I have the same problem with the backup, but can not find link to repair. Can you help? It's a production server and I'm concerned.


    <?xml version="1.0" encoding="UTF-8"?>
    <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2012-04-11-095100.921/migration.result">
    <message id="2a8c8ed9-f34e-4547-8075-aee5b9a095c9" severity="error" code="CheckDump">
    <description>Unable to check dump: Could not check dump. Invalid xml response:
    at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
    PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1143
    main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2012-04-11-095100.921') called at /usr/local/psa/admin/bin/plesk_agent_manager line 670
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 415
    eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
    Error::subs::try('CODE(0xa7a1230)', 'HASH(0xa7a1610)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 679
    main::perform('verbose', 4, 'owner-type', 'server', 'split-size', 'undef', 'session-path', '/usr/local/psa/PMM/sessions/2012-04-11-095100.921', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1217
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 408
    eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
    Error::subs::try('CODE(0x9e41170)', 'HASH(0xb666eb0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1226
    main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1228.
    </description>
    </message>
    <message id="b13e3ba0-363b-47e2-80cc-e5bcc74514ac" severity="error" code="fatal">
    <description>Unable to create dump</description>
    </message>
    <message id="7ae0f21a-ad7b-4901-83aa-96e3971d4705" severity="error" code="UtilityError">
    <description>Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT:).</description>
    </message>
    </execution-result>

    Thanks very much
     
  18. IgorG

    IgorG Forums Analyst Staff Member

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    Usually it is caused by database inconsistency. You can try to find the domains for which webspace_id is 0 or incorrectly set with smth like:

    select id,webspace_id from domains;

    Then set with the exact webspace_id that is required. Check it with:

    select id,cacheId,registryUid from smb_apsPackages

    registryUid shouldn't be NULL. You can try to remove such records so as to run the backup perfectly.
    Note that it is just common recommendation... Contact Support Team if it not help.
     
  19. DirkPoper

    DirkPoper Guest

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    I have the same issue - still ongoing. Any news about it?

    It started after a few weeks succesfully working.
     
  20. DirkPoper

    DirkPoper Guest

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    Issue with Backup after adding many domains

    I have a similar problem. Backupmanager was working fine for weeks. But after I added many domains more then 50 within a day) the issue started.

    <?xml version="1.0" encoding="UTF-8"?>
    <execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2012-04-11-230605.464/migration.result">
    <object name="DiPopDefWeb" type="client">
    <object name="i-webtec.de" type="domain">
    <object name="i-webtec.de" type="hosting">
    <object name="presseberatung.de" type="domain">
    <message id="385f94d9-7e61-4764-8912-593d30a8f17c" severity="error" code="msgtext">
    <description>Unable to rotate dump: The dump rotation is failed with code '1' at /usr/local/psa/admin/bin/plesk_agent_manager line 1152.
    at /usr/local/psa/admin/bin/plesk_agent_manager line 1152
    main::rotateDump('/var/lib/psa/dumps', undef, 12, '2f10adc4-12dd-4ae4-92de-ef5e0eadb817', 1, '/usr/local/psa/PMM/sessions/2012-04-11-230605.464', undef) called at /usr/local/psa/admin/bin/plesk_agent_manager line 785
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 415
    eval {...} called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 407
    Error::subs::try('CODE(0x20fafb0)', 'HASH(0x2106700)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 793
    main:erform('verbose', 0, 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2012-04-11-230605.464', 'profile-name', 'DailyMasterBackup', 'all', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1210
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 408
    eval {...} called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 407
    Error::subs::try('CODE(0x8cac50)', 'HASH(0x8cadb8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1219
    main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1221.
    </description>
    </message>
    <message id="55a34461-b27e-41be-8990-9a2bb7d67176" severity="error" code="CheckDump">
    <description>Unable to check dump: Could not check dump. Invalid xml response:
    at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
    PmmCli::parseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1136
    main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2012-04-11-230605.464') called at /usr/local/psa/admin/bin/plesk_agent_manager line 670
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 415
    eval {...} called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 407
    Error::subs::try('CODE(0x20fafb0)', 'HASH(0x2108cd0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 679
    main::perform('verbose', 0, 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2012-04-11-230605.464', 'profile-name', 'DailyMasterBackup', 'all', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1210
    main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 408
    eval {...} called at /usr/lib/perl5/vendor_perl/5.12.1/Error.pm line 407
    Error::subs::try('CODE(0x8cac50)', 'HASH(0x8cadb8)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1219
    main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1221.
    </description>
    </message>
    <message id="5154de01-550b-40b4-85e6-634c9d7eb37b" severity="error" code="fatal">
    <description>Unable to create dump</description>
    </message>
    <message id="9267708b-4488-4b4e-8e88-65086518a0bd" severity="error" code="BrokenDbIntegrity">
    <description>Broken referencial integrity: DNS zone id 108 is not found in dns_zone</description>
    </message>
    </object>
    </object>
    </object>
    </object>
    </execution-result>
     
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