Backup Failing after Upgrade from 10.1 to 10.3.1

[MikeConoo]

Scheduled backup tasks (and manually run ones) are failing with error message:

<?xml version="1.0" encoding="UTF-8"?>
<execution-result status="error" log-location="/usr/local/psa/PMM/sessions/2011-08-08-233811.726/migration.result">
<message id="f620681f-6c53-42ee-881e-21f16e7bcffc" severity="error" code="fatal">
<description>Runtime error</description>
</message>
<message id="eb3bf819-63b8-4280-8291-e413efde589f" severity="error" code="CheckDump">
<description>Unable to check dump: Could not check dump. Invalid xml response:
at /usr/local/psa/PMM/agents/PleskX/PmmCli.pm line 177
PmmCli:arseCheckDumpResult('Error: adjacent parameter is empty in \'dump-file-specificati...') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1126
main::checkDump('/var/lib/psa/dumps', '', '/usr/local/psa/PMM/sessions/2011-08-08-233811.726') called at /usr/local/psa/admin/bin/plesk_agent_manager line 661
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 415
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
Error::subs::try('CODE(0xf65300)', 'HASH(0xf656e0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 670
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', 'undef', 'session-path', '/usr/local/psa/PMM/sessions/2011-08-08-233811.726', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1200
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 408
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
Error::subs::try('CODE(0x605170)', 'HASH(0x1de1fd0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1209
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1211.
</description>
</message>
<message id="06a8156c-b90b-49f5-8914-c2c0a2dc0841" severity="error" code="fatal">
<description>Unable to create dump</description>
</message>
<message id="4db1a3fb-cd75-4c5e-8b7e-2a938a3e9212" severity="error" code="UtilityError">
<description>Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT.</description>
</message>

Can any help with understanding this error, and what actions I could take?

Regards

Mike
</execution-result>

 

[Sergey Prohorov]

You may use http://kb.odin.com/en/6080 to get information about errors in backup structure and /usr/local/psa/PMM/sessions/<your backup session directory>/psadump.log to get additional information about backup process.

 

[MikeConoo]

Thanks Sergev for your suggestion.

Not sure I can find an XML file for the failed backups to verify.

Beneath the "Current Backup Tasks" in Backup Manager it states:

Aug 8, 2011 11:38 PM |TestBack | Personal FTP | Failed | Remove

Clicking 'TestBack' link shows the error I posted earlier.

Sorry, can't see a link to an XML file for verification.

Regards

Mike

 

[MaximilianH]

Hello,

we got the same error after updating to Plesk 10.3.1

Because of the error description "Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT: )" and because of the fact we do not use Applications on that server until now - I have deleted the APS applications we uploaded into the Application Vault before.

After this the backup job was successful. But I don´t know if it will work if we upload APS-Packages again...

regards,
Maximilian

 

[MikeConoo]

Found the relevant psadump.log and last few lines state:

/bin/tar: Error exit delayed from previous errors
Runtime error: Cannot export files
at /usr/local/psa/admin/bin/plesk_agent_manager line 1111
main::exportFilesTo('/var/lib/psa/dumps', 'ARRAY(0x1bbf820)', '/var/lib/psa/dumps', 'undef', 0, 'undef', 1) called at /usr/local/psa/admin/bin/plesk_agent_manager line 688
main:erform('verbose', 4, 'owner-type', 'server', 'split-size', 'undef', 'session-path', '/usr/local/psa/PMM/sessions/2011-08-12-014835.987', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1200
main::__ANON__() called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 408
eval {...} called at /usr/lib/perl5/vendor_perl/5.8.8/Error.pm line 407
Error::subs::try('CODE(0x605170)', 'HASH(0x1de1fd0)') called at /usr/local/psa/admin/bin/plesk_agent_manager line 1209
main::main() called at /usr/local/psa/admin/bin/plesk_agent_manager line 1211.

 

[MikeConoo]

Is backup failure related to connection to APS?

In part of the backup error it states "Unable to get Global settings for APS Applications "

I did find I had to comment out "skip-networking" to get my bootstrapper.sh repair to work, as it failed on connecting to APS.

Could this backup problem be the same? Is there an equivalent, 'skip-networking' for a back-up task?

 

[EmilioO]

Same problem resolved

Unable to get Global settings for APS Applications (ErrorCode: 3, STDOUT.

Resolved by going: Tools > Application Vault > Clear Cache