Issue Backup is created, but cannot be restored. Unable to encrypt the backup. Error: cu__pre10converter_non_xml_dump

[sgm]

Server operating system version

Ubuntu 24.04.2 LTS

Plesk version and microupdate number

Plesk Obsidian v18.0.70_build1800250617.10 os_Ubuntu 24.04

The backup is created, but cannot be restored.

Warning:
Unable to encrypt the backup. Error: cu__pre10converter_non_xml_dump

Warning:
Unable to validate the backup. It may not be restored. Error: Failed to exec pmm-ras: Exit code: 139:

Warning:
@ESCAPE_VALUE_BEGIN@@ESCAPE_VALUE_END@

 

[Sebahat.hadzhi]

Hello, @sgm . Unfortunately, this error alone doesn't provide enough information to suggest what might be causing the issue. Please inspect the backup log and let us know what's logged in it.

 

[sgm]

Hello, @sgm . Unfortunately, this error alone doesn't provide enough information to suggest what might be causing the issue. Please inspect the backup log and let us know what's logged in it.

These are the lines in the backup.log file where the error is:

[2025-06-26 01:27:33.369|3480800] INFO: tError_ParseFile The XML file - was not parsed successfully with the following errors:
Entity: line 589: parsererror :invalid character in attribute value <scheduled-task is-active="true" type="http" command="^Dhttps://www.b ^Entity: line 589: parsererror :attributes construct error <scheduled-task is-active="true" type="http" command="^Dhttps://www.b ^Entity: line 589: parsererror :Couldn't find end of Start Tag scheduled-task line 589 <scheduled-task is-active="true" type="http" command="^Dhttps://www.b ^Entity: line 589: parsererror CDATA invalid Char value 4 <scheduled-task is-active="true" type="http" command="^Dhttps://www.b ^ [common/plesk-utils/PMM/commons/xml_parse.cpp:tError_ParseFile]
plesk::tXmlDocument::tXmlDocument(const std::string&)
[2025-06-26 01:27:33.369|3480800] INFO: pmm-ras finished. Exit code: 1
[2025-06-26 01:27:33.374|3471520] ERR [panel] PHP Warning: DOMDocument::saveXML(): xmlEscapeEntities : char out of range; File: /opt/psa/admin/plib/backup/Agent/LogWriter.php, Line: 74

[2025-06-26 01:27:33.385|3471520] ERR [panel] PHP Warning: DOMDocument::saveXML(): xmlEscapeEntities : char out of range; File: /opt/psa/admin/plib/backup/Agent/LogWriter.php, Line: 74

 

[Sebahat.hadzhi]

Thank you. Could you please review the scheduled tasks for the account you are trying to backup and double-check if there are any cron jobs with unrecognized characters?