backup manager giving crypt dump file error

[netedge]

Hello experts,

we are using plesk 12.5.30 web admin edition

after going into particular domain and try to create full backup of domain then backup process failed and giving

following error

crypt dump file (this is not fatal error!): Died at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 482.

error log :

ERROR: (server object 'server') Cannot encrypt dump file (this is not fatal error!): Died at /usr/local/psa/PMM/agents/PleskX/Packer.pm line 482.

we are unable to find relevant helps through odin kbs and forums topics so

please guide us to resolve this

 

[IgorG]

Make sure that there are no any special (non-ASCII) symbols in any doman settings, passwords, usernames, etc.
Also you can try to reinstall plesk-core package (/usr/local/psa/PMM/agents/PleskX/Packer.pm file is a part of this package).

 

[Hardy]

Hi IgorG,

thanks for your valuable suggestion but can re installation plesk core package can affect existing working plesk or not ?

will you please suggest us

 

[IgorG]

can re installation plesk core package can affect existing working plesk or not ?

Just download this package for your OS from http://autoinstall.plesk.com/PSA_12.5.30/ and install it with OS package manager (rpm or dpkg) over existing package. It will not affect your Plesk installation. For example, for CentOs 6 32-bit:

[root@ppu12-5 usr]# plesk version
Product version: 12.5.30 Update #12
Update date: 2015/11/18 04:41
Build date: 2015/10/23 17:00
OS version: CentOS 6.7
Revision: 344620
Architecture: 32-bit
Wrapper version: 1.2

[root@ppu12-5 usr]# wget http://autoinstall.plesk.com/PSA_12...core-12.5.30-cos6.build1205150826.19.i686.rpm
--2015-11-18 17:08:07-- http://autoinstall.plesk.com/PSA_12...core-12.5.30-cos6.build1205150826.19.i686.rpm
Resolving autoinstall.plesk.com... 10.52.1.73
Connecting to autoinstall.plesk.com|10.52.1.73|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 27960108 (27M) [application/x-redhat-package-manager]
Saving to: “plesk-core-12.5.30-cos6.build1205150826.19.i686.rpm”

100%[=================================================================================>] 27,960,108 76.5M/s in 0.3s

2015-11-18 17:08:08 (76.5 MB/s) - “plesk-core-12.5.30-cos6.build1205150826.19.i686.rpm” saved [27960108/27960108]

[root@ppu12-5 usr]# rpm -Uvh --force plesk-core-12.5.30-cos6.build1205150826.19.i686.rpm
Preparing... ########################################### [100%]
is running
Stopping sw_engine service... done
-- Warning: Skipping the data of table mysql.event. Specify the --events option explicitly.
===> Cumulative APS controller database (apsc) upgrade has been started.
===> Cumulative upgrade of APS controller database has been completed.
===> Cumulative Plesk database upgrade (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade of Plesk database (revertable stage) has been completed.
1lesk-core ########################################### [100%]
===> Cumulative APS controller upgrade (final stage) has been started.
===> Cumulative upgrade of APS controller (final stage) has been completed.
===> Cumulative Plesk upgrade (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade of Plesk (final stage) has been completed.
[root@ppu12-5 usr]#

 

[Hardy]

Hi IgorG,

thanks for the details and illustrated detailed reply

thanks a lot

 

[Hardy]

Hi IgorG,

we have tried after reinstalling core package of plesk but still its giving same error is there any other solution for it ?

 

[IgorG]

Make sure that there are no any special (non-ASCII) symbols in any doman settings, passwords, usernames, etc.

Have you checked this attentively?

 

[Hardy]

Hi IgorG,

we have checked it twice there are no any special (non-ASCII) symbols in any domain settings, passwords, usernames, etc.

 

[Dmitry Y.]

Could you check /usr/local/psa/admin/logs/panel.log for any errors?
It would be better if you enable debug in panel.ini, run backup again and search for cuBackupEncrypt in the panel.log

 

[Hardy]

ERR [panel] php_modules_ctl failed: Failed loading /usr/lib64/php/ioncube/ioncube_loader_lin_: /usr/lib64/php/ioncube/ioncube_loader_lin_: cannot open shared object file: No such file or directory
PHP Fatal error: Directive 'safe_mode' is no longer available in PHP in Unknown on line 0
Extension dir "
Fatal error: Directive 'safe_mode' is no longer available in PHP in Unknown on line 0" is empty or not directory

 

[Hardy]

above errors are showing in log file /usr/local/psa/admin/logs/panel.log

 

[Dmitry Y.]

Try to fix these errors