• Plesk Uservoice will be deprecated by October. Moving forward, all product feature requests and improvement suggestions will be managed through our new platform Plesk Productboard.
    To continue sharing your ideas and feedback, please visit features.plesk.com

Backup Manager xmlSchemaParse() failed

Szabolcs Hegyi

New Pleskian
Hello!

Since 12.5.30 update i have set up some incremental backups for some domains.
My "Backup Manager" and "Migration and Transfer Manager" now fail to open. ("xmlSchemaParse() failed" shows)
I can't see these packages in "updates and upgrades" menu, so i can't reinstall them.
I run Debian 7.9. Can u help me?

My pcmmcli.log shows:

[2015-11-05 14:18:32.575|8181] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>1001</errcode>
<errmsg>xmlSchemaParse() failed</errmsg>
</response>
[2015-11-05 14:18:44.230|8222] DEBUG: --> <pmmcli.GetTasksListAction object at 0x276da10>
[2015-11-05 14:18:44.231|8222] INFO: stdin: <?xml version="1.0" ?><tasks-list-query><type>Restore</type><type>Backup</type><top-object-type>server</top-object-type><top-object-id>1</top-obje
[2015-11-05 14:18:44.233|8222] CRITICAL: Runtime error in pmmcli:.
<class 'libxml2.parserError'> xmlSchemaParse() failed
Traceback (most recent call last):
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 2758, in main
data_action_response, errcode_response, error_message = actions.get(sys.argv[1][2:])(parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 2590, in get_tasks_list
return ActionRunner(GetTasksListAction, task_params, deprecated_params).doActivity()
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 156, in __init__
self.processor = ActionProcessor(parameter_stdin, parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 1769, in __init__
PMMCliAction.__init__(self, parameter_stdin, parameters)
File "/opt/psa/admin/share/pmmcli/pmmcli.py", line 197, in __init__
self.__input_validator = validator.Validator(pmm_config.pmm_api_xml_protocols_schema())
File "/opt/psa/admin/lib/python/validator.py", line 20, in __init__
self.ctxt_schema = self.ctxt_parser.schemaParse()
File "/usr/lib/python2.7/dist-packages/libxml2.py", line 6314, in schemaParse
if ret is None:raise parserError('xmlSchemaParse() failed')
parserError: xmlSchemaParse() failed

[2015-11-05 14:18:44.233|8222] INFO: Outgoing packet:
<?xml version="1.0" ?><response>
<errcode>1001</errcode>
<errmsg>xmlSchemaParse() failed</errmsg>
</response>
 
Nobody? Its quite big problem for me since i have no backups now.
I've found 2 old threads in the forum about this problem, but they haven't answered.
 
Try to reinstall libxml2 and libxml2-python system packages at least.
 
Back
Top