Issue Restore files from backup

[gpetrom]

Server operating system version

debian 12

Plesk version and microupdate number

Plesk Obsidian 18.0.66 Update #2 Web Host Edition

Hi

I have a domain that i am making incremental backups with 1 week full backups. The size of the backup is 20G.
Backup folder is a remote ftp.
When i try to restore some files from the backup. In the web page i am just getting that restoration process failed and log file is blank.
From terminal in the log file pmmcli.log i am seeing the following

<?xml version="1.0" ?><response>
    <errcode>199</errcode>
    <errmsg>Unable to import file as dump: Unable to run '/opt/psa/admin/bin/pmm-ras': 'utf-8' codec can't decode byte 0xc7 in position 121: invalid continuation byte</errmsg>
</response>

Thanks in advanced

 

[Sebahat.hadzhi]

Hello, @gpetrom I dug around for the error you are encountering, unfortunately, I was unable to find any relevant information. I would suggest opening a ticket with Plesk support for an investigation of the issue on your server. To sign-in to support and open a ticket go to:

https://support.plesk.com

If you got your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative to get support directly from Plesk:

https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk