Backup restore Error...

[PhilippSch]

Hello,

i have make a full Plesk Backup on my Old Server with Plesk 12.0(Ubuntu) and will restore the Backup on my new Server with Plesk 12.0(CentOS).

When i will restore the backup i get this error:
"Error: The source file is not a valid XML file. If you supplied an archive file containing a backup from Plesk version 9 or later, then extract the contents of this archive, and process the extracted XML file with the converter. If you want to convert a backup file from a Plesk version earlier than 9, then you first need to process it with the pre9-backup-convert utility, and then process the resulting file with the pre10-backup-convert utility."

In the Logs i found this:
deployer.log - http://hastebin.com/derixugihu.1c
import.log - http://hastebin.com/fejivereki.1c
pmmcli.log - http://hastebin.com/yejuzabode.xml

Please help me.

- Schubert

 

[IgorG]

First of all check this article - http://kb.odin.com/en/120512

If it not help - enable debugging mode with following steps:

In file /usr/local/psa/admin/share/pmmcli/pmmcli-rc set 1 for option

# Add debug information to all utilities called by pmmcli
FORCE_DEBUG_LOG 0

after that repeat restore and try to find a reason in log files /var/log/plesk/PMM/restore-2014-11-xxxxx/pmmcli.log or import.log
Please check also file /var/log/plesk/panel.log for possible reasons of initial error. If there is nothing, add to file /usr/local/psa/admin/conf/panel.ini

[debug]
enabled = on

[log]
filter.priority = 7
show.util_exec = on
show.util_exec_io = on

and check all again. I hope it will help to find a reason of this issue.

 

[PhilippSch]

Hello,

thanks for the answer.

The article dont help

Now i have set FORCE_DEBUG_LOG to 1 and get this:
http://hastebin.com/ipesafilok.vhdl
http://hastebin.com/suwogirejo.xml
http://hastebin.com/jiwigexeyu.vhdl

And with the panel.ini:
http://hastebin.com/opuhosetat.vhdl
http://hastebin.com/mijutarole.vhdl
http://hastebin.com/ameladicit.xml

Please help... I am so desperate.

- Schubert

 

[PhilippSch]

Error: [2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskCommand [2014-11-17 08:43:20] DEBUG [panel] Customer key is empty [2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/info.xml [2014-11-17 08:43:20] DEBUG [panel] Backup is not protected by customer key [2014-11-17 08:43:20] DEBUG [panel] Encrypting passwords by current Plesk key [2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/dump_object1.xml [2014-11-17 08:43:20] DEBUG [panel] Backup is not protected by customer key [2014-11-17 08:43:20] DEBUG [panel] Encrypting passwords by current Plesk key [2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/dump_object2.xml [2014-11-17 08:43:20] DEBUG [panel] Backup is not protected by customer key [2014-11-17 08:43:20] DEBUG [panel] Encrypting passwords by current Plesk key [2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/dump_object3.xml [2014-11-17 08:43:20] DEBUG [panel] Backup is not protected by customer key [2014-11-17 08:43:20] DEBUG [panel] Encrypting passwords by current Plesk key [2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/dump_object4.xml The source file is not a valid XML file. If you supplied an archive file containing a backup from Plesk version 9 or later, then extract the contents of this archive, and process the extracted XML file with the converter. If you want to convert a backup file from a Plesk version earlier than 9, then you first need to process it with the pre9-backup-convert utility, and then process the resulting file with the pre10-backup-convert utility.

 

[IgorG]

I see only one suspicious message there:

[2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/dump_object3.xml
[2014-11-17 08:43:20] DEBUG [panel] Backup is not protected by customer key
[2014-11-17 08:43:20] DEBUG [panel] Encrypting passwords by current Plesk key
[2014-11-17 08:43:20] DEBUG [panel] cuBackupEncrypt::_encryptByPleskAndSave /usr/local/psa/PMM/rsessions/20141117084319335/dump/dump_object4.xml
The source file is not a valid XML file.
If you supplied an archive file containing a backup from Plesk version 9 or later, then extract the contents of this archive, and process the extracted XML file with the converter.
If you want to convert a backup file from a Plesk version earlier than 9, then you first need to process it with the pre9-backup-convert utility, and then process the resulting file with the pre10-backup-convert utility.

It seems to me that problem related to some client with the non-UTF-8 password. Detailed investigation directly on your server is required. Therefore I suggest you contact Parallels Support Team of try to ask free assistance here - http://odin.com/products/plesk/free-migration-support/