I've been having a problem for some time now. I originally posted to the Plesk for Linux 8.2 forum (http://forum.swsoft.com/showthread.php?t=49779) but I've now upgrded to 8.3 and done some more investigation, so I thought I start a new post in the hope that someone may be able to help me. My hosting provider (Webfusion) has been unable to provide any help after 3 months.
The problem is that once the FTP account details are entered into the FTP Account Properties the Backup option is no longer accessible at all i.e. selecting the 'Backup' icon causes either 'Service Unavailable' error or the Client to be logged out of Plesk.
From help offered in my original forum post, I established that running query 'delete from BackupsSettings' on database PSA in MySQL allows the user to re-access the Backup function. The problem reappears if the FTP settings are re-entered.
The problem relates to creating backups using FTP repository at either the admin and client level. Once the problem occurs, selecting the 'Backup' icon at client level causes the user to be logged out and at admin level causes the user to get the 'service unavailable' error message.
I have now tried the FTP backup with 3 different FTP servers.
One server (my own, hosted locally) causes Plesk to fail immediately and to lock out the user with an error message when trying to access the backup function.
A second FTP server (hosted by a friend's business) causes Plesk to hang for many minutes and to intermittently crash. It sometimes manages to create a backup, sometimes not. Either way, the Plesk control panel becomes very unstable and the output is unreliable so this is effectively no good.
A third FTP server, located on another Webfusion server, works perfectly with out error or problem.
I'd really appreciate any help that anyone can offer.
Regards
Paul
The problem is that once the FTP account details are entered into the FTP Account Properties the Backup option is no longer accessible at all i.e. selecting the 'Backup' icon causes either 'Service Unavailable' error or the Client to be logged out of Plesk.
From help offered in my original forum post, I established that running query 'delete from BackupsSettings' on database PSA in MySQL allows the user to re-access the Backup function. The problem reappears if the FTP settings are re-entered.
The problem relates to creating backups using FTP repository at either the admin and client level. Once the problem occurs, selecting the 'Backup' icon at client level causes the user to be logged out and at admin level causes the user to get the 'service unavailable' error message.
I have now tried the FTP backup with 3 different FTP servers.
One server (my own, hosted locally) causes Plesk to fail immediately and to lock out the user with an error message when trying to access the backup function.
A second FTP server (hosted by a friend's business) causes Plesk to hang for many minutes and to intermittently crash. It sometimes manages to create a backup, sometimes not. Either way, the Plesk control panel becomes very unstable and the output is unreliable so this is effectively no good.
A third FTP server, located on another Webfusion server, works perfectly with out error or problem.
I'd really appreciate any help that anyone can offer.
Regards
Paul