Bandwidth add-on does not apply

[krt463]

Running Plesk 11.0.9 Windows 2008 R2

We host several sites. One customer in particular has a locked default hosting package (for custom scripting needs under their website setttings) and we have applied an add-on of 10GB of bandwidth. The system does not show that it has increased their allowance still showing 19.9 of 10 Available (when it should be 19.9 of 20 available)

Also, we have not been getting overage notices for this customer....when normally we do. Maybe it's related to some automated task that's not running?

Any help is appreciated.

 

[krt463]

This was solved. Bandwidth updates and add-ons will not apply to the hosting package if it is "locked" for any reason. In order to allow the add-on, you must first determine why the package is locked (so you can reproduce and lock later). Next, unlock and sync the hosting package, then ADD the add-on. Finally, go back and reproduce the settings that required the hosting package to be locked in the first place.