Banner image upload not supported

[StaceyI]

Can anyone please help me? I am trying to upload my own image for my banner but it keeps coming up with image not supported. I have tried many different images but same problem everytime

 

[Dmitry Frantsev]

Please make sure that you have latest updates installed with your Parallels Sitebuilder installation (check admin CP -> Server -> Autoupdate -> Check for updates...hotfix Hotfix-20090421 should be the last one).

Do you get any errors or warning during/after uploading process?
What kind of image are you trying to upload? Can you attach it here?

Please check couple of KB articles which could probably be related to this case:
http://kb.odin.com/en/6238 - "When upload new banner it is not shown in Sitebuilder Wizard"
http://kb.odin.com/en/8109 and this one http://kb.odin.com/en/6765

Hope it helps.

 

[StaceyI]

still doesn't work. i'll use yahoo sitebuilder. thanks

 

[blazesoft]

Hi,

What format is the image in. There should be no problem with uploading images. However, based on your last reply I am not sure if you will be back.

Regards

 

[StaceyI]

i tried uploading jpeg and gif but both wouldn't work. i'm using the version from name.com.au as that's where i purchased the domain name and that's the only version available with free hosting but i've decided to use yahoo sitebuilder as i've found it much easier to use. thanks anyway