Blank / white page

[AneilS]

When I go to "Websites & Domains > More" I get a blank/white screen.

In the log I get this.
2012-04-07T17:31:31-04:00 ERR (3): Unable to load object of type Domain with id=1: Unable to update domain data: MySQL query failed: Unknown column 'syncRecords' in 'field list'
2012-04-07T17:31:58-04:00 ERR (3): MySQL query failed: Unknown column 'syncRecords' in 'field list'

 

[minosj]

Hi,

Did you upgraded your plesk version from your end. As per error column 'syncRecords' is missing in the dns_zone table of psa database.

did you tried to create this field in psa database ?

If you have upgraded the Plesk did you tried the this kb link " http://kb.parallels.com/en/9330"

Thank you

 

[marco.saiu]

Solve your Blank / White page

Hello Man,

for solve Domains Blank page issue you can use this KB:

http://kb.parallels.com/en/112887

for connect in your mysql by ssh you can use this comand:

mysql -uadmin -p`cat /etc/psa/.psa.shadow`

for choose psa database use this comand:

use psa

and replicate information in this kb...

You need solve domains problem in database and this page work currectly...

 

[AneilS]

thanks for your reply.

I am not getting the same results as you showed, I am getting the following.

mysql> use psa
Reading table information for completion of table and column names
You can turn off this feature to get a quicker startup with -A

Database changed
mysql> select d.name, d.htype, f.redirect from domains d, forwarding f where d.id=f.dom_id and f.redirect not like 'http://%';
Empty set (0.00 sec)