I don't lose my cool very often but when I do I really lose it. It's not that this problem exists, we know as sys admins that problems will always come up, but what has been getting me so pissed off, is that I have been working for months and months actually over 1 year now to solve this problem, and we ARE losing customers as a result, and everytime I contact plesk support they just close my tickets like it does not matter to them that this issue is hurting our business.