Hello,
when my client logins to Plesk and tried to download the backup (subscription -> Website & Domains -> Backup Manager -> press on the green download button)
it shows the page:
Download the Backup File
Backup security settings In order to improve backup security, we recommend that you protect the backup with a password. This makes impossible for an attacker to obtain sensitive data in case the security of your backup storage is compromised. Note that if you forget your password, it cannot be recovered. Therefore, it is strongly recommended to keep a list of your passwords and corresponding backup file names in a safe place.
If you untick "Use password protection" and press OK it just returns you backup to the Backup Manager page.
If you press the green download button the same thing happens.
If you tick "Use password protection" and type a password and press OK , the same thing happens again, the same loop.
Any ideas?
Keep in mind that the backup file is big (3.57 GB)
when my client logins to Plesk and tried to download the backup (subscription -> Website & Domains -> Backup Manager -> press on the green download button)
it shows the page:
Download the Backup File
Backup security settings In order to improve backup security, we recommend that you protect the backup with a password. This makes impossible for an attacker to obtain sensitive data in case the security of your backup storage is compromised. Note that if you forget your password, it cannot be recovered. Therefore, it is strongly recommended to keep a list of your passwords and corresponding backup file names in a safe place.
If you untick "Use password protection" and press OK it just returns you backup to the Backup Manager page.
If you press the green download button the same thing happens.
If you tick "Use password protection" and type a password and press OK , the same thing happens again, the same loop.
Any ideas?
Keep in mind that the backup file is big (3.57 GB)