Cannot download backup file

[servenet]

I'm using plesk 8.2.1 on Debian Linux 4.0.

When a client makes a backup this works and the backup is stored in the local repository. This works good and on the filesystem there is a correct backup file.

But when they try to download the file a file is downloaded but with the following error message in it:

copy_file: System Error: invalid file paths in /opt/psa/admin/bin/copy_file /var/lib/psa/dumps/21/191/domeinnummer.nl_2007.12.21_15.44 -:

I've done some things with symlinks within the filesystem, maybe that is a possible cause of the problem.

Thanks in advance

 

[ziba@]

Hi,

Make sure that file /var/lib/psa/dumps/21/191/domeinnummer.nl_2007.12.21_15.44 exists:
#ls -l /var/lib/psa/dumps/21/191/domeinnummer.nl_2007.12.21_15.44

Also make sure that backup directory has correct permissions:
[root@rhel4psa820 ~]# ls -l /var/lib/psa
total 4
drwxr-x--- 6 psaadm psaadm 4096 Dec 12 17:50 dumps

and

ls -l /var/lib/psa/dumps/
drwx------ 2 psaadm psaadm 4096 Nov 28 11:16 1
drwx------ 2 psaadm psaadm 4096 Nov 28 11:12 3
drwx------ 3 psaadm psaadm 4096 Nov 29 11:57 4

If it does not help try checking Plesk error logs for more details:
/opt/psa/admin/logs/httpsd_error_log

Hope this helps.