Cannot login to plesk control panel

[ajndede]

Everything worked fine a week ago, no updates or extra software has been installed. I cannot login from a remote location or from the local machine. All the websites are working fine, email works fine. The only thing that has been done is a member of the organization renewed the license because it was set to expire in December. He is not an IT guy all he did was renew it on the swsoft website and I had not istalled the temp license they gave him yet. when I try to access the control panel it ask me to accept the certs like always then it just comes up to a blank page. Have tried IE6 and 7, Firefox, Safari, and Konqueror nothing works

Any ideas, because I don't have a clue were to start on this one.

Thanks for any help
AJ

 

[ajndede]

Ok here is what is in the log file

[25232] EACCELERATOR: PHP crashed on opline 1 of main() at /usr/local/psa/admin/plib/class.Form.php:14

[Wed Nov 21 20:53:26 2007] [notice] child pid 25232 exit signal Segmentation fault (11)
[Wed Nov 21 20:53:26 2007] [notice] child pid 25250 exit signal Segmentation fault (11)
[25257] EACCELERATOR: PHP crashed on opline 1 of main() at /usr/local/psa/admin/plib/class.Form.php:14

[25256] EACCELERATOR: PHP crashed on opline 1 of main() at /usr/local/psa/admin/plib/class.Form.php:14

 

[Hedgren]

Hi,
If you see empty page in Plesk CP instead of some page, it means that an error occured. By default Plesk does not show PHP errors for security reason. To enable PHP error reporting you can edit $PRODUCT_ROOT_D/admin/conf/php.ini and set display_errors = On, then restart Plesk CP:
# /etc/rc.d/init.d/psa stopall
# /etc/rc.d/init.d/psa start

Then post please the error here.

If you were running your Plesk on VE, i would advise you to set offline_management to off with "vzctl set VEid --save -offline_management no", but you are most likely running a dedicated server..
So, you could try connecting Plesk via non-SSL URL: http://ipaddress:8880 (instead of https://ipaddress:8443) and see if it works.

Also, the problem could be about the Plesk CP PHP config -- check this one http://kb.swsoft.com/en/1708 /usr/local/psa/admin/conf/php.ini.

 

[ajndede]

Hedgren,
First thanks for your help. The restart of plesk fixed it. Don't know how but I had rebooted machine several times with no luck but ran

# /etc/rc.d/init.d/psa stopall
# /etc/rc.d/init.d/psa start

and now it works fine.

Thanks for the help.

AJ