Resolved Cannot receive email on one domain

[EnyaFox]

Hello,
I have 2 domains on my Plesk server, I can send and receive emails on one domain but the other one I can only send and wont receive any emails
If anyone can assist, that would be great.
Thanks


*Update*
Ran Repair on the whole server seems to have fixed the problem

 

[Bitpalast]

Is the other domain registered on the Internet or is it only configured on the server?
When you ping the other domain, does it resolve to the IP address of the host where it is hosted?
Have you verified that the MX record of the domain's DNS is pointing to the host where it is hosted?

 

[EnyaFox]

Both domains are registered to me and all the DNS is pointing to the server. Plesk is also the name server for both domains.

 

[Bitpalast]

What is logged to /var/log/maillog (or /var/log/mail.log) when a mail for the other domain is received?

 

[EnyaFox]

This is from the domain that don't work (changed sender email to [email protected] for privacy)

Jan 1 20:41:31 enyafox postfix/smtpd[47341]: connect from mail-yb1-f180.google.com[209.85.219.180]
Jan 1 20:41:32 enyafox postfix/trivial-rewrite[47413]: warning: do not list domain enyafox.uk in BOTH mydestination and virtual_mailbox_domains
Jan 1 20:41:32 enyafox postfix/smtpd[47341]: 6E37445B44: client=mail-yb1-f180.google.com[209.85.219.180]
Jan 1 20:41:32 enyafox postfix/cleanup[47538]: 6E37445B44: message-id=<CAMqO-utqAQUC17qcnOkSdUSp6L+=[email protected]>
Jan 1 20:41:32 enyafox spf[47541]: Starting the spf filter...
Jan 1 20:41:32 enyafox spf[47541]: SPF result: pass
Jan 1 20:41:32 enyafox spf[47541]: SPF status: PASS
Jan 1 20:41:32 enyafox psa-pc-remote[821]: PASS during call 'spf' handler
Jan 1 20:41:32 enyafox check-quota[47542]: Starting the check-quota filter...
Jan 1 20:41:32 enyafox psa-pc-remote[821]: SKIP during call 'check-quota' handler
Jan 1 20:41:32 enyafox postfix/qmgr[45434]: 6E37445B44: from=<[email protected]>, size=2517, nrcpt=1 (queue active)
Jan 1 20:41:32 enyafox amavis[2719]: (02719-03) NOTICE: reconnecting in response to: err=2006, HY000, DBD::mysql::st execute failed: MySQL server has gone away at (eval 109) line 173.
Jan 1 20:41:32 enyafox postfix/smtpd[47341]: disconnect from mail-yb1-f180.google.com[209.85.219.180] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
Jan 1 20:41:33 enyafox postfix/smtpd[47545]: connect from localhost.localdomain[127.0.0.1]
Jan 1 20:41:33 enyafox postfix/trivial-rewrite[47413]: warning: do not list domain enyafox.uk in BOTH mydestination and virtual_mailbox_domains
Jan 1 20:41:33 enyafox postfix/smtpd[47545]: 50C1A46919: client=localhost.localdomain[127.0.0.1], orig_queue_id=6E37445B44, orig_client=mail-yb1-f180.google.com[209.85.219.180]
Jan 1 20:41:33 enyafox postfix/cleanup[47538]: 50C1A46919: message-id=<CAMqO-utqAQUC17qcnOkSdUSp6L+=[email protected]>
Jan 1 20:41:33 enyafox spf[47546]: Starting the spf filter...
Jan 1 20:41:33 enyafox spf[47546]: SPF result: pass
Jan 1 20:41:33 enyafox spf[47546]: SPF status: PASS
Jan 1 20:41:33 enyafox psa-pc-remote[821]: PASS during call 'spf' handler
Jan 1 20:41:33 enyafox check-quota[47547]: Starting the check-quota filter...
Jan 1 20:41:33 enyafox psa-pc-remote[821]: SKIP during call 'check-quota' handler
Jan 1 20:41:33 enyafox postfix/qmgr[45434]: 50C1A46919: from=<[email protected]>, size=3574, nrcpt=1 (queue active)
Jan 1 20:41:33 enyafox postfix/smtpd[47545]: disconnect from localhost.localdomain[127.0.0.1] ehlo=1 xforward=1 mail=1 rcpt=1 data=1 quit=1 commands=6
Jan 1 20:41:33 enyafox postfix/trivial-rewrite[47413]: warning: do not list domain enyafox.uk in BOTH mydestination and virtual_mailbox_domains
Jan 1 20:41:33 enyafox amavis[2719]: (02719-03) Passed CLEAN {RelayedInbound}, [209.85.219.180]:45143 [209.85.219.180] <[email protected]> -> <[email protected]>, Queue-ID: 6E37445B44, Message-ID: <CAMqO-utqAQUC17qcnOkSdUSp6L+=[email protected]>, mail_id: uBG9ghYq5GBi, Hits: -1.849, size: 2849, queued_as: 50C1A46919, dkim_sd=20161025:gmail.com, 787 ms
Jan 1 20:41:33 enyafox postfix/local[47548]: 50C1A46919: to=<[email protected]>, relay=local, delay=0.03, delays=0.02/0/0/0, dsn=2.0.0, status=sent (delivered to mailbox)
Jan 1 20:41:33 enyafox postfix/qmgr[45434]: 50C1A46919: removed
Jan 1 20:41:33 enyafox postfix/smtp[47543]: 6E37445B44: to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=0.91, delays=0.11/0.01/0/0.79, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 50C1A46919)
Jan 1 20:41:33 enyafox postfix/qmgr[45434]: 6E37445B44: removed

 

[Bitpalast]

Besides some strange errors that I have never seen before (very interesting though to see them) the email seems to be sucessfully delivered after all:

Jan  1 20:41:33 enyafox postfix/local[47548]: 50C1A46919: to=<[email protected]>, relay=local, delay=0.03, delays=0.02/0/0/0, dsn=2.0.0, status=sent (delivered to mailbox)

This line is only logged if the mail is actually stored in the mailbox.

So maybe something is happening to the mail afterwards? For example, a mail assistant rule moves it to a different folder? Or deletes it? Or maybe it is auto-downloaded by a long forgotton mail client and them removed from the online mailbox?

 

[EnyaFox]

How would I check what happens to it after?

 

[Bitpalast]

It depends on the email clients that are involved and if they have a log file. It should not be too difficult to go through the clients that have access to the mailbox and check their settings and rules. You'll sure find the reason why the mail disappears after delivery.

 

[EnyaFox]

The thing is, it does the same on a new email address added to server.

Here is the log received on the working domain

Jan 1 21:27:20 enyafox postfix/smtpd[49138]: connect from mail-yb1-f175.google.com[209.85.219.175]
Jan 1 21:27:20 enyafox postfix/smtpd[49138]: E18F145F59: client=mail-yb1-f175.google.com[209.85.219.175]
Jan 1 21:27:20 enyafox postfix/cleanup[49141]: E18F145F59: message-id=<CAMqO-ussyw+y-abUHz15qvrZ2s0=E9Fg8dkv8_b22b=[email protected]>
Jan 1 21:27:20 enyafox spf[49164]: Starting the spf filter...
Jan 1 21:27:21 enyafox spf[49164]: SPF result: pass
Jan 1 21:27:21 enyafox spf[49164]: SPF status: PASS
Jan 1 21:27:21 enyafox psa-pc-remote[821]: PASS during call 'spf' handler
Jan 1 21:27:21 enyafox check-quota[49165]: Starting the check-quota filter...
Jan 1 21:27:21 enyafox psa-pc-remote[821]: SKIP during call 'check-quota' handler
Jan 1 21:27:21 enyafox postfix/qmgr[45434]: E18F145F59: from=<[email protected]>, size=2528, nrcpt=1 (queue active)
Jan 1 21:27:21 enyafox postfix/smtpd[49138]: disconnect from mail-yb1-f175.google.com[209.85.219.175] ehlo=2 starttls=1 mail=1 rcpt=1 bdat=1 quit=1 commands=7
Jan 1 21:27:22 enyafox postfix/smtpd[49148]: connect from localhost.localdomain[127.0.0.1]
Jan 1 21:27:22 enyafox postfix/smtpd[49148]: 0C4AF4604F: client=localhost.localdomain[127.0.0.1], orig_queue_id=E18F145F59, orig_client=mail-yb1-f175.google.com[209.85.219.175]
Jan 1 21:27:22 enyafox postfix/cleanup[49141]: 0C4AF4604F: message-id=<CAMqO-ussyw+y-abUHz15qvrZ2s0=E9Fg8dkv8_b22b=[email protected]>
Jan 1 21:27:22 enyafox spf[49167]: Starting the spf filter...
Jan 1 21:27:22 enyafox spf[49167]: SPF result: pass
Jan 1 21:27:22 enyafox spf[49167]: SPF status: PASS
Jan 1 21:27:22 enyafox psa-pc-remote[821]: PASS during call 'spf' handler
Jan 1 21:27:22 enyafox check-quota[49168]: Starting the check-quota filter...
Jan 1 21:27:22 enyafox psa-pc-remote[821]: SKIP during call 'check-quota' handler
Jan 1 21:27:22 enyafox postfix/qmgr[45434]: 0C4AF4604F: from=<[email protected]>, size=3619, nrcpt=1 (queue active)
Jan 1 21:27:22 enyafox postfix/smtpd[49148]: disconnect from localhost.localdomain[127.0.0.1] ehlo=1 xforward=1 mail=1 rcpt=1 data=1 quit=1 commands=6
Jan 1 21:27:22 enyafox amavis[2717]: (02717-04) Passed CLEAN {RelayedInbound}, [209.85.219.175]:38776 [209.85.219.175] <[email protected]> -> <[email protected]>, Queue-ID: E18F145F59, Message-ID: <CAMqO-ussyw+y-abUHz15qvrZ2s0=E9Fg8dkv8_b22b=[email protected]>, mail_id: vh87a1oBAxYq, Hits: -0.741, size: 2860, queued_as: 0C4AF4604F, dkim_sd=20161025:gmail.com, 941 ms
Jan 1 21:27:22 enyafox postfix-local[49170]: postfix-local: from=[email protected], to=[email protected], dirname=/var/qmail/mailnames
Jan 1 21:27:22 enyafox postfix/smtp[49146]: E18F145F59: to=<[email protected]>, relay=127.0.0.1[127.0.0.1]:10024, delay=1.2, delays=0.25/0/0/0.95, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 0C4AF4604F)
Jan 1 21:27:22 enyafox dk_check[49171]: Starting the dk_check filter...
Jan 1 21:27:22 enyafox postfix/qmgr[45434]: E18F145F59: removed
Jan 1 21:27:22 enyafox dk_check[49171]: DKIM verification (d=gmail.com, 2048-bit key) succeeded
Jan 1 21:27:22 enyafox postfix-local[49170]: PASS during call 'dd52-domainkeys' handler
Jan 1 21:27:22 enyafox dmarc[49172]: Starting the dmarc filter...
Jan 1 21:27:22 enyafox dmarc[49172]: Store DKIM result for 'gmail.com' into DMARC library.
Jan 1 21:27:22 enyafox dmarc[49172]: DMARC: PASS message for [email protected]
Jan 1 21:27:22 enyafox postfix-local[49170]: PASS during call 'dmarc' handler
Jan 1 21:27:22 enyafox dovecot: service=lda, user=[email protected], ip=[]. msgid=<CAMqO-ussyw+y-abUHz15qvrZ2s0=E9Fg8dkv8_b22b=[email protected]>: saved mail to INBOX
Jan 1 21:27:22 enyafox postfix/pipe[49169]: 0C4AF4604F: to=<[email protected]>, relay=plesk_virtual, delay=0.22, delays=0.06/0/0/0.16, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Jan 1 21:27:22 enyafox postfix/qmgr[45434]: 0C4AF4604F: removed

 

[EnyaFox]

So I have just ran the Plesk Diagnose and repair. Ive told everything to repair and everything seems to be working

 

[pleskpanel]

This sounds very similar to a KB that was updated a couple of months ago:

Mail delivery does not work: do not list domain in BOTH mydestination and virtual_mailbox_domains

Luckily the fix is pretty quick so please post back with your results!