Cannot remove PTR record with dns command

[CharKr]

Hi,

i have to delete all PTR records in over 80 domains in a Plesk 12 panel, when i tried to run the dns command to remove the PTR record from a domain, i got the error :

Unable del record in DNS server: unable find DNS record

There is a KB article about this specifix problem : http://kb.odin.com/en/9406 , but it refers to older Plesk versions (8.x-10.x). I gave it a shot by copying the fix file from all 3 different versions to /usr/local/psa/admin/plib/api-common/ and i got the following PHP errors:

PHP Warning: include_once(class.PHostingManager.php): failed to open stream: No such file or directory; File: /usr/local/psa/admin/plib/api-common/cuDns.php, Line: 4

PHP Warning: include_once(): Failed opening 'class.PHostingManager.php' for inclusion (include_path='/usr/local/psa/admin/plib:/usr/local/psa/admin/externals'); File: /usr/local/psa/admin/plib/api-common/cuDns.php, Line: 4

PHP Notice: Use of undefined constant CU_REGEX_ALLOW_IP - assumed 'CU_REGEX_ALLOW_IP'; File: /usr/local/psa/admin/plib/api-common/AbstractCuExecutor.php, Line: 55

PHP Notice: Use of undefined constant CU_REGEX_ALLOW_DNS_IP_MASK - assumed 'CU_REGEX_ALLOW_DNS_IP_MASK'; File: /usr/local/psa/admin/plib/api-common/AbstractCuExecutor.php, Line: 55

PHP Notice: Use of undefined constant CU_REGEX_ALLOW_IP - assumed 'CU_REGEX_ALLOW_IP'; File: /usr/local/psa/admin/plib/api-common/AbstractCuExecutor.php, Line: 55

PHP Fatal error:  Call to undefined method cu::cu() in /usr/local/psa/admin/plib/api-common/cuDns.php on line 287

Is there any workaround this PTR issue? Also, is Parallels going to update the article and provide solution for Plesk 12?

 

[IgorG]

Please describe in more details how exactly you try to remove PTR record? How I can reproduce it?

 

[CharKr]

Hi Igor,

in the domain domain.tld there is the following PTR record:
123.123.123.123/24 PTR domain.tld.

I run the command via SSH according to Plesk 12 CLI Documentation:

/usr/local/psa/bin/dns --del domain.tld -ptr domain.tld -subnet 123.123.123.123/24

and i get the following output:

Unable to del record in DNS server: unable to find DNS record

I'm running this on:
Plesk: v.12.0.18
OS: CentOS release 6.5 (Final)

 

[RuslanT]

Hi
-ptr option accepts "subdomain" in the given DNS zone:
-ptr '' or <subdomain-name> PTR resource record
In your example it tries to remove "domain.tld.domain.tld PTR 123.123.123.123/24" record and cannot find it.
Use '' for removing PTR record equal DNS zone name:

[root@a10-52-53-101 ~]# /usr/local/psa/bin/dns --info a10-52-53-101.qa.plesk.ru | grep PTR
10.52.53.101 PTR 24 a10-52-53-101.qa.plesk.ru.
[root@a10-52-53-101 ~]# /usr/local/psa/bin/dns --del a10-52-53-101.qa.plesk.ru -ptr '' -subnet 10.52.53.101/24
SUCCESS: Removal of DNS record in Domain 'a10-52-53-101.qa.plesk.ru' complete.

 

[CharKr]

Hello RuslanT,

thank you for your response, your suggestion worked great! I successfully deleted the PTR record using -ptr '' option.
Thank you very much!