Cannot run plesk-installer --skip-cleanup and other plesk commands

[Nipun Shakya]

Hello everyone. i just purchased Plesk from shop.ohodomain.com.

After updating my Plesk from 11 to Plesk 12.5.30, I am unable to access https://162.251.81.127:8443/ I get the error message of "403 Forbidden nginx" and now I am unable to access my Plesk Panel.

Here's what I did:
1. Followed
http://docs.plesk.com/en-US/12.5/ad...ver-administration/distupgrade-support.74627/
to upgrade Plesk to 12.5.30 which completed successfully.
2. The Plesk Panel would show up Ubuntu 14.04.4 updated upon checking Plesk Panel.
3. Updated my Apache2 as it as stopped working.
4. However, logging into https://162.251.81.127:4643/vz/cp/ would still show ubuntu 12.04-x86_64 as my operating system. But logging in from PuTTY will show that my system is Ubuntu 14.04.4 (CONFUSION HERE)
5. Now I am unable to login to https://162.251.81.127:8443/ with my credentials

I guess after the installation of a package named libxmlrpc-c++3 the system broke down. But it was an automated process and I couldn't do anything about it.

I'm sorry about this but I just started to use VPS since last 12 hours. Some serious assistance is needed here. Any suggestions are warmly welcomed.

 

[IgorG]

1. Followed
http://docs.plesk.com/en-US/12.5/ad...ver-administration/distupgrade-support.74627/
to upgrade Plesk to 12.5.30 which completed successfully.

It is OS upgrade procedure but not Plesk upgrade. It looks like that you have Virtuozzo VPS with Plesk. OS upgrade on Virtuozzo VPS should be performed by OS templates on Virtuozzo level. It is really bad idea to perform dist-upgrade on VPS...
So, your VPS with Plesk is completely damaged now. You can ask support assistance for repairing but I think that re-imaging VPS and upgrade Plesk, but not OS would be better solution.

 

[Nipun Shakya]

Sorry for a bit confusion here. So accessing https://162.251.81.127:8443/ means I am accessing my Plesk Panel right? Which is unfortunately broken now. A bit of questions here:
1. By your suggestion you mean I should update only Plesk Panel to 12.5.30?
2. When I access 162.251.81.127 via puTTY what am I actually accessing? Because I did a dist-upgrade logging in to that particular address on puTTY, which worked well following http://docs.plesk.com/en-US/12.5/ad...ver-administration/distupgrade-support.74627/
so what actually got updated? (First Image)
3. What am I viewing when I login to https://162.251.81.127:4643/vz/cp/
Is it the Virtuozzo VPS you mentioned? Because it still shows "OS Template ubuntu-12.04-x86_64" on the homepage. (Second Image)

Sorry for my questions but I am very much new to this VPS thing.

 

[IgorG]

So accessing https://162.251.81.127:8443/ means I am accessing my Plesk Panel right?

You are correct.

1. By your suggestion you mean I should update only Plesk Panel to 12.5.30?

Yes, it is latest Plesk version.

2. When I access 162.251.81.127 via puTTY what am I actually accessing?

I suppose that you mean root ssh access to VPS.

3. What am I viewing when I login to https://162.251.81.127:4643/vz/cp/

I think it is Virtuozzo VPS control panel interface. On your second picture you can see OS template and application templates installed. There is Plesk 11 templates. Virtuozzo has own, template based system of application installation. I think you should use this method and ask assistance of Virtuozzo hardware node administrator for upgrading these templates to latest versions on your VPS.

 

[Nipun Shakya]

Thank you IgorG. I am half way to understand my system.
I am clear that if I need to update my VPS, I have to update the templates of Virtuozzo hardware.
But one thing still isn't clear to me:
The first image which I attached in my previous answer, it displayed that there is Ubuntu 14.04 on my system. Something has been updated with my actions and I don't understand what it was. This information was seen on my puTTY logged in to 162.251.81.127. I am confused of what really got updated here? Can you assist me here? Thank you for your patience and assistance so far.

 

[IgorG]

Most probably that dist-upgrade was not successfully completed for some reason, or partially completed.
I would not recommend running dist-upgrade on the system where Plesk already installed.
You can deploy VPS based on modern OS version and then install Pleak 12.5 with corresponding Virtuozzo template.

 

[Nipun Shakya]

Well that makes sense. Thanks a lot for clearing my confusions. Shall take your suggestions into implementations. Thanks once again IgorG