Issue Cannot select or install components

[cyrillvw]

Hello

I have 4 Plesk Servers, all running on RHEL7. All of them running Plesk 17 MU#8, with the EXACT SAME REVISION of plesk. They also have the same type of license.

I need to install nodejs. I was able to install it on one single server. On the other 3 servers its not even selectable, it looks something like this:

[=] Phusion passenger server
[!] 8. NodeJS support
[!] 9. Ruby support

If i try to select NodeJS it says "The component plesk/nodejs is not aviable"

Also docker and A LOT of other components are not selectable. What can i do? this is really a weird situation since all 4 servers are EXACTLY the same and we need nodejs.

 

[VNick]

Please make sure you have access to both ext.plesk.com and autoinstall.plesk.com from the servers.

 

[cyrillvw]

I can curl both domains from all servers. Still im only able to select nodejs on 1 of 4. I really need a solution for this bug

 

[UFHH01]

Hi cyrillvw,

I really need a solution for this bug

Well, this is not a bug, it is a DEPENDENCY issue.

Even that you stated:

I have 4 Plesk Servers, all running on RHEL7. All of them running Plesk 17 MU#8, with the EXACT SAME REVISION of plesk.

... you will investigate, that on servers where you experience the issue

The component plesk/nodejs is not aviable

... the dependencies to install the required component are not met. Consider to check your installed packages on your servers and you will see essential differences, which deny the choice to install the desired Plesk component.

 

[cyrillvw]

All Servers were autoprovisioned with the exact same method and not installed by hand. They are exactly the same:

workingsystem# yum list > works.pkglist
workingsystem# diff works.pkglist fail-server1
workingsystem# diff works.pkglist fail-server2
workingsystem# diff works.pkglist fail-server3

only packages different are
- plesk-nodejs4
- plesk-nodejs6
Which are obviously installed by the not-working component.

Dont play that "your system is not ok" card on me. I know plesk pretty good for a long time now.

 

[UFHH01]

Hi cyrillvw,

Dont play that "your system is not ok" card on me.

I wonder what makes you think, that I assume, that "your system is not ok"... but anyway:

only packages different are - plesk-nodejs4 - plesk-nodejs6 Which are obviously installed by the not-working component.

If you don't find any reasons/root causes for your issue by investigating your installed packages, you could as well try to use the command line options, to install a Plesk component:

plesk installer --select-product-id plesk --select-release-current --show-components --show-options

plesk installer --select-product-id plesk --select-release-current --install-component COMPONENT-NAME-AS-SHOWN-WITH-THE---SHOW-COMPONENTS-COMMAND

plesk installer --select-product-id plesk --select-release-current --remove-component COMPONENT-NAME-AS-SHOWN-WITH-THE---SHOW-COMPONENTS-COMMAND​

In addition, you either should post the corresponding log - file for the installation - process, if you experience issues here and would like help from the Plesk community to solve your issue, or/and post the output from your command line, when you used the suggested commands.