Cannot switch Subscription to another Service Plan

[Bourgois_Christophe]

I can't switch a subscription to another service plan, my conf is very simple.

I have on reseller account with service pack "Default Reseller".

This reseller account contains 1 client with custom subscription.

When I want to switch the pack to another service plan, I have only one choice : "No change" so I cannot.

I have 4 service plan so I don't know how to solve this problem.

I don't find answer with google, so maybe someone can help here ?

Thanks a lot
Christophe

 

[IgorG]

I hope that you have tried this changing of Service Plan after login to Plesk as reseller?

 

[Bourgois_Christophe]

Hello IgorG
I tried as root

 

[IgorG]

Login as reseller and try to change Service Plan.

 

[Bourgois_Christophe]

OK so the solution was to login as a reseller, and then FROM this reseller to create a plan (plans created by root where not available), and then to switch plan.
Thanks a million
Christophe