Resolved Cannot Update Plesk Repairs Get Stuck

[Ch4rlie]

Having a hard time updating plesk, it seems like it some things updated but some have not. And I really am just at a loss because it seems that maybe the psa database is mismatched but I dont know exactly how to change it.

I tried to remove the Customer & Business Manager as well , by following the KB article.

• OS: CentOS 6.5 (Final)
• Plesk version: 12.0.18 Update #99

I tried to run the bootstraper repair and get the following:

**** Product repair started.

===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

Trying to start service mysqld... mysqld (pid 1254) is running...
done
Trying to establish test connection... connected
done
Trying to start service mysqld... mysqld (pid 1254) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 017000017
DATABASE ERROR!!!
Previous product version is 12.0.18, but previous database
version is 017000017. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.

ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair
.log), fix and try again

***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair
.log), fix and try again


________________________________________________________________________________________
----------------------------------------------------------------------------------------------------
***************************************************************************************

This is a copy of the error log from Plesks Failed Update


Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)


ERROR: Components and product validation detected at least one important issue:
Plesk pre-upgrade check
EMERGENCY: Customer & Business Manager is no longer supported. Please refer to Deprecated functionality in Plesk Onyx for details.

Not all packages were installed.
Please contact product technical support.

Exception: Failed to solve dependencies:
psa-drweb-configurator-17.0.17-cos6.build1700161028.14.x86_64 requires psa = 17.
0.17
psa-vpn-17.0.17-cos6.build1700161028.14.x86_64 requires psa >= 17.0.17
plesk-mail-pc-driver-17.0.17-cos6.build1700161215.15.x86_64 requires psa = 17.0.
17
plesk-roundcube-1.2.4-cos6.build1700170411.18.noarch requires psa >= 17.0.17
psa-spamassassin-17.0.17-cos6.build1700161028.14.x86_64 requires psa = 17.0.17
psa-mail-driver-common-17.0.17-cos6.build1700170131.16.x86_64 requires psa = 17.
0.17
plesk-completion-17.0.17-cos6.build1700161028.14.noarch requires psa >= 17.0.17
plesk-dovecot-2.2.26.0-centos6.16120817.x86_64 requires psa >= 17.0.17
psa-mailman-configurator-17.0.17-cos6.build1700161028.14.x86_64 requires psa >=
17.0.17
plesk-dovecot-imap-driver-17.0.17-cos6.build1700161213.12.x86_64 requires psa =
17.0.17
psa-horde-5.2.11-cos6.build1700161026.16.noarch requires psa >= 17.0.17

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.

 

[UFHH01]

Hi Ch4rlie,

pls. REMOVE ALL your links for your => hXXps://55xr-dm6l.accessdomain.com:8443/admin/..... , as no one is able to see or download these log - files, as we cannot login as admin to your Plesk Control Panel. Pls. remove as well the link to CLOSE "this message", due to the very sam reason.
Pls. use the forum option to UPLOAD files as attachments to the forum instead.

EMERGENCY: Customer & Business Manager is no longer supported.

CBM has to be DE - installed on your server, in order to proceed with your Plesk upgrade. Pls. see:

=> How to remove Customer and Business Manager (CBM, formerly Plesk Billing) from Plesk?​

 

[Ch4rlie]

Thank you for your reply, I have followed the directions to remove CBM, and now in the list of Plesk Components it is listed as: The component was not installed. However the errors still report the same message that it needs to be removed. I was able to execute every command in the article to remove it though so I dont know how it has persisted.

 

[UFHH01]

Hi Ch4rlie,

sometimes, it is a good idea to clean up your software package manager. You could try for example:

yum clean all
plesk installer
yum update

 

[Ch4rlie]

Thank you for helping on this, it seems that after running plesk installer and switching to the latest version available it has successfully reinstalled everything!

So thanks again for taking the time to help with this, appreciate it!!