Having a hard time updating plesk, it seems like it some things updated but some have not. And I really am just at a loss because it seems that maybe the psa database is mismatched but I dont know exactly how to change it.
I tried to remove the Customer & Business Manager as well , by following the KB article.
**** Product repair started.
===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.
Trying to start service mysqld... mysqld (pid 1254) is running...
done
Trying to establish test connection... connected
done
Trying to start service mysqld... mysqld (pid 1254) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 017000017
DATABASE ERROR!!!
Previous product version is 12.0.18, but previous database
version is 017000017. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair
.log), fix and try again
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair
.log), fix and try again
________________________________________________________________________________________
----------------------------------------------------------------------------------------------------
***************************************************************************************
This is a copy of the error log from Plesks Failed Update
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)
ERROR: Components and product validation detected at least one important issue:
Plesk pre-upgrade check
EMERGENCY: Customer & Business Manager is no longer supported. Please refer to Deprecated functionality in Plesk Onyx for details.
Not all packages were installed.
Please contact product technical support.
Exception: Failed to solve dependencies:
psa-drweb-configurator-17.0.17-cos6.build1700161028.14.x86_64 requires psa = 17.
0.17
psa-vpn-17.0.17-cos6.build1700161028.14.x86_64 requires psa >= 17.0.17
plesk-mail-pc-driver-17.0.17-cos6.build1700161215.15.x86_64 requires psa = 17.0.
17
plesk-roundcube-1.2.4-cos6.build1700170411.18.noarch requires psa >= 17.0.17
psa-spamassassin-17.0.17-cos6.build1700161028.14.x86_64 requires psa = 17.0.17
psa-mail-driver-common-17.0.17-cos6.build1700170131.16.x86_64 requires psa = 17.
0.17
plesk-completion-17.0.17-cos6.build1700161028.14.noarch requires psa >= 17.0.17
plesk-dovecot-2.2.26.0-centos6.16120817.x86_64 requires psa >= 17.0.17
psa-mailman-configurator-17.0.17-cos6.build1700161028.14.x86_64 requires psa >=
17.0.17
plesk-dovecot-imap-driver-17.0.17-cos6.build1700161213.12.x86_64 requires psa =
17.0.17
psa-horde-5.2.11-cos6.build1700161026.16.noarch requires psa >= 17.0.17
ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
I tried to remove the Customer & Business Manager as well , by following the KB article.
- OS: CentOS 6.5 (Final)
- Plesk version: 12.0.18 Update #99
**** Product repair started.
===> Checking for previous installation ... found.
Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.
Trying to start service mysqld... mysqld (pid 1254) is running...
done
Trying to establish test connection... connected
done
Trying to start service mysqld... mysqld (pid 1254) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 017000017
DATABASE ERROR!!!
Previous product version is 12.0.18, but previous database
version is 017000017. In most of cases it is result of
previous upgrade try failure. Please, restore previous version
from backup, and try again or contact technical support.
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair
.log), fix and try again
***** problem report *****
ERROR while trying to check database version
Check the error reason(see log file: /var/log/plesk/install/plesk_12.0.18_repair
.log), fix and try again
________________________________________________________________________________________
----------------------------------------------------------------------------------------------------
***************************************************************************************
This is a copy of the error log from Plesks Failed Update
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)
ERROR: Components and product validation detected at least one important issue:
Plesk pre-upgrade check
EMERGENCY: Customer & Business Manager is no longer supported. Please refer to Deprecated functionality in Plesk Onyx for details.
Not all packages were installed.
Please contact product technical support.
Exception: Failed to solve dependencies:
psa-drweb-configurator-17.0.17-cos6.build1700161028.14.x86_64 requires psa = 17.
0.17
psa-vpn-17.0.17-cos6.build1700161028.14.x86_64 requires psa >= 17.0.17
plesk-mail-pc-driver-17.0.17-cos6.build1700161215.15.x86_64 requires psa = 17.0.
17
plesk-roundcube-1.2.4-cos6.build1700170411.18.noarch requires psa >= 17.0.17
psa-spamassassin-17.0.17-cos6.build1700161028.14.x86_64 requires psa = 17.0.17
psa-mail-driver-common-17.0.17-cos6.build1700170131.16.x86_64 requires psa = 17.
0.17
plesk-completion-17.0.17-cos6.build1700161028.14.noarch requires psa >= 17.0.17
plesk-dovecot-2.2.26.0-centos6.16120817.x86_64 requires psa >= 17.0.17
psa-mailman-configurator-17.0.17-cos6.build1700161028.14.x86_64 requires psa >=
17.0.17
plesk-dovecot-imap-driver-17.0.17-cos6.build1700161213.12.x86_64 requires psa =
17.0.17
psa-horde-5.2.11-cos6.build1700161026.16.noarch requires psa >= 17.0.17
ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please contact product technical support.
Last edited: