Question Cannot update to 18.0.64

[nimbar]

Server operating system version

Ubuntu 20.04.6

Plesk version and microupdate number

18.0.63

Hello,

In my Ubuntu 20.04.6 LTS, I cannot perform any update/add/delete components.

Error log reports:

2024-10-01 17:45:26 INFO: pum is called with arguments: ['--list', '--repo-info', '--json'] 2024-10-01 17:45:26 ERROR: E:The package alt-python311-setuptools-wheel needs to be reinstalled, but I can't find an archive for it. 2024-10-01 17:45:26 ERROR: Exited with returncode 1.

Any advice?.

Thank you.

 

[Maarten]

It looks like there's an issue with a corrupted or missing package (alt-python311-setuptools-wheel). You can try the following steps to fix it:

First, try to remove the package:
$ sudo dpkg --remove --force-remove-reinstreq alt-python311-setuptools-wheel

After removing it, update your package list:
$ sudo apt update

Then, reinstall the package:
$ sudo apt install alt-python311-setuptools-wheel

If that doesn’t work, you might need to check your repository configuration to ensure the correct sources are available.

 

[nimbar]

Hello,

the first and second commands worked, and helped me to update ubuntu. However the third command didn't work and I still cannot load the window "add/remove" components. I'm worried if the deletion of alt-python311-setuptools-wheel affects negatively to the server :S

I touch nothing. This problem suddenly happened.

Thank you for your help.

 

[Maarten]

Have you tried using Plesk Repair? If that doesn't work, please contact Plesk Support so they can investigate the issue directly on the server.

To sign in to support please go to https://support.plesk.com

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
How to get support directly from Plesk?