Resolved Can't access the My Extensions page

[Denis Gomes Franco]

Something happened that now I cannot access the My Extensions page in one of my servers. The extensions catalog shows up just fine but the My Extensions page is blank after briefly showing the spinner:



This is one of my older servers that started with Onyx and was later upgraded to Obsidian. I can't confirm that this bug is due to this upgrade, but a more recent server does not exhibit this behavior.

Also please note the javascript errors in the browser's console. I already tried running plesk bin repair --installation but that didn't do the trick. Any other ideas?

 

[Bitpalast]

You could try to clear browser cache, then reload the page.

 

[Denis Gomes Franco]

That did not did the trick.

 

[IgorG]

What sort of related errors do you have in /var/log/plesk/panel.log ?
Have you tried to fix it with

# plesk repair installation

?

 

[ChristophRo]

Same problem here, seems to be the happen since 18.0.21

There is nothing logged in /var/log/plesk/panel.log regarding this

 

[IgorG]

What is the result of # plesk repair installation ?
And related details in

/var/log/sw-cp-server/error_log
/var/log/sw-cp-server/sw-engine.log

?

 

[IgorG]

Try this solution - My extensions page stays blank: TypeError: Can't call method on null

 

[Denis Gomes Franco]

Great to hear that the Plesk team is quite responsive! Today I went on to some routine maintenance duties and noticed that another server started exhibiting the same error, and when I came back to this thread I used the hotfix linked by @IgorG and now it is working just fine. So I'll mark the thread as solved.

 

[Soulstudio]

I have the same problem and the link provided by @IgorG for a solution is not working anymore?

 

[Maarten.]

This is the link you where looking for:

My extensions page stays blank: TypeError: Can't call method on null

Applicable to: Plesk Obsidian for Linux Symptoms My Extensions shows blank page. Accessing the same page, the browser error console shows: CONFIG_TEXT: main.js?1.9.0&18.0.21:6 Uncaught Type...

web.archive.org

You could try to install the latest Catalog version using the command:

# plesk bin extension --install catalog

 

[Soulstudio]

This is what worked for me:

# plesk bin extension --install catalog
# rm -rf /usr/local/psa/var/cache/https*
# plesk db "delete from PersistentCache where events like '%catalog%'"
# service sw-engine restart

Thanks!

 

[Maarten.]

Hmm, I just noticed the same issue on one of our servers.

This solved it:

# rm -rf /usr/local/psa/var/cache/https*

 

[doug3d]

Hmm, I just noticed the same issue on one of our servers.

This solved it:

# rm -rf /usr/local/psa/var/cache/https*

This worked for me too!
thank you!