1. Please take a little time for this simple survey! Thank you for participating!
    Dismiss Notice
  2. Dear Pleskians, please read this carefully! New attachments and other rules Thank you!
    Dismiss Notice
  3. Dear Pleskians, I really hope that you will share your opinion in this Special topic for chatter about Plesk in the Clouds. Thank you!
    Dismiss Notice

Can't change mail password in Horde after 10.4.4 update

Discussion in 'Plesk 10.x for Linux Issues, Fixes, How-To' started by jterry, Nov 21, 2011.

  1. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    Hello

    Today i upgraded my 10.3 to 10.4.4. Every seems to works fine except i can't change the email password in Horde (previously i was able to do)

    I receive this error every time i try to change the password in Horde:

    * Failure in changing password for Local Poppassd Server: 500 Server error, password not changed

    I've checked the psa-passwd package is installed

    rpm -q psa-passwd
    psa-passwd-3.1.3-cos5.build1013111101.14

    Anybody knows what is happening?

    Thanks

    Best
     
  2. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    Trying talking the daemon triggers the same error:

    telnet localhost 106
    Trying 127.0.0.1...
    Connected to localhost.
    Escape character is '^]'.
    200 poppassd hello, who are you?
    user anuser@adomain.com
    200 Your password please.
    pass theoldpassword
    200 Your new password please.
    newpass thenewpassword
    500 Server error, password not changed
    Connection closed by foreign host.
     
  3. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    I forgot, this is CentOS 5.7 x86_64
     
  4. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    Any details in /var/log/psa-horde/psa-horde.log ?
     
  5. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    Not in psa-horde.log (only failed logins), but yes in /var/log/messages (Once it worked from the telnet try)

    /var/log/messages
    Nov 21 22:10:42 ns61546 xinetd[14593]: START: poppassd pid=19646 from=::ffff:127.0.0.1
    Nov 21 22:10:55 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=19646 duration=13(sec)
    Nov 21 22:10:56 ns61546 xinetd[14593]: START: poppassd pid=19649 from=::ffff:127.0.0.1
    Nov 21 22:11:21 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=19649 duration=25(sec)
    Nov 21 22:11:27 ns61546 xinetd[14593]: START: poppassd pid=19696 from=::ffff:127.0.0.1
    Nov 21 22:11:49 ns61546 poppassd[19696]: poppassd: changed POP3 password for 'xxxxx@xxxxx.com'
    Nov 21 22:12:01 ns61546 xinetd[14593]: EXIT: poppassd status=0 pid=19696 duration=34(sec)
    Nov 21 22:12:03 ns61546 xinetd[14593]: START: poppassd pid=19743 from=::ffff:127.0.0.1
    Nov 21 22:12:27 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=19743 duration=24(sec)
    Nov 21 22:12:32 ns61546 xinetd[14593]: START: poppassd pid=19747 from=::ffff:127.0.0.1
    Nov 21 22:12:34 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=19747 duration=2(sec)
    Nov 21 22:21:21 ns61546 xinetd[14593]: START: poppassd pid=21532 from=::ffff:127.0.0.1
    Nov 21 22:21:21 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=21532 duration=0(sec)
    Nov 21 22:22:02 ns61546 xinetd[14593]: START: poppassd pid=21591 from=::ffff:127.0.0.1
    Nov 21 22:22:02 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=21591 duration=0(sec)
    Nov 21 22:23:00 ns61546 xinetd[14593]: START: poppassd pid=21599 from=::ffff:188.165.15.68
    Nov 21 22:23:03 ns61546 xinetd[14593]: EXIT: poppassd status=1 pid=21599 duration=3(sec)
    Nov 21 22:30:09 ns61546 xinetd[14593]: readjusting service poppassd
    Nov 21 22:30:34 ns61546 xinetd[14593]: readjusting service poppassd



    tail /var/log/psa-horde/psa-horde.log
    [pid 14959 on line 109 of "/usr/share/psa-horde/imp/lib/Imple/SpellChecker.php"]
    Nov 21 08:28:36 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxx.com [x.x.x.70] to {127.0.0.1:143 [imap/notls]} [pid 15876 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
    Nov 21 08:29:51 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxx.com [x.x.x.70] to {127.0.0.1:143 [imap/notls]} [pid 15877 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
    Nov 21 10:49:43 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxx.com [x.x.x.70] (forwarded for [172.16.0.3]) to {127.0.0.1:143 [imap/notls]} [pid 15877 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
    Nov 21 10:50:47 HORDE [error] [imp] FAILED LOGIN for xxxxxx@xxxxxx.com [x.x.x.70] (forwarded for [172.16.0.3]) to {127.0.0.1:143 [imap/notls]} [pid 15877 on line 139 of "/usr/share/psa-horde/imp/lib/Auth/imp.php"]
    Nov 21 11:24:02 HORDE [error] [imp] spellcheck failed: Error: No word lists can be found for the language "es_ES".
    [pid 15878 on line 109 of "/usr/share/psa-horde/imp/lib/Imple/SpellChecker.php"]
    Nov 22 09:43:17 HORDE [error] [imp] spellcheck failed: Error: No word lists can be found for the language "es_ES".
    [pid 23885 on line 109 of "/usr/share/psa-horde/imp/lib/Imple/SpellChecker.php"]
     
  6. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    Looks like horde and horde components have not been completely upgraded.
     
  7. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    What must i do?

    Thanks!
     
    Last edited: Nov 22, 2011
  8. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    Hello Igor

    Can you focus me about how to fix this? (Or complete the upgrade)

    Thanks
     
  9. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    Did you try bootstrapper repair at least?
     
  10. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    Hello Igor

    Didn't know about that (bootstrapper). I've searched for it and the last version i have is:

    drwxr-xr-x 3 root root 4096 nov 21 16:59 pp10.13.4-bootstrapper

    Is this the one i must use?

    Thanks
     
  11. IgorG

    IgorG Forums Analyst Staff Member

    49
    24%
    Joined:
    Oct 27, 2009
    Messages:
    24,557
    Likes Received:
    1,242
    Location:
    Novosibirsk, Russia
    I mean

    # /usr/local/psa/bootstrapper/pp10.13.4-bootstrapper/bootstrapper.sh repair

    it is mentioned in KB articles (http://kb.parallels.com). Try to search 'bootstrapper repair' there.
     
  12. jterry

    jterry Basic Pleskian

    24
    23%
    Joined:
    Jan 22, 2004
    Messages:
    53
    Likes Received:
    0
    Yes, I understood you, i mean that had another pp10*bootstrapper directory, and asked about if that was the right one for 10.4.4

    Now it works, but if a simple password (or one that contains the mail user) is used to the new password, it triggers the server error instead an specific error about the password's requisites.

    Thanks again.

    Best,
     
Loading...