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Can't Create Domains after 9.5.4 Upgrade

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by Mike Legg, Jan 2, 2011.

  1. Mike Legg

    Mike Legg Basic Pleskian

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    In addition to the mess that upgrading from 9.5.1 to 9.5.4 caused to my web mail, I now find I cant create any new domains.

    When I try to create a new domain, I get the error "Unable to update hosting preferences: Unable to create directories: vhostmng failed: Cannot find hosting by domain ID nnn".

    Have Parallels published a fix for this?

    If not, is there a way of going back to 9.5.1?
     
  2. Mike Legg

    Mike Legg Basic Pleskian

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    Can't edit domains either, the following error occurs

    DB query failed: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1
    ---------------------- Debug Info -------------------------------
    0: common_func.php3:171
    db_query(string 'SELECT d.displayName, d.cl_id, d.id FROM domains AS d, Repository AS r, certificates AS c WHERE d.cert_rep_id=r.rep_id AND r.component_id=c.id AND c.id=')
    1: class.SSLCertificate.php:1064
    get_cert_owner_info(string '')
    2: class.IPAddressSelector.php:504
    IPAddressSelectorForm->_get_cert_owner_info(string '')
    3: class.IPAddressSelector.php:377
    IPAddressSelectorForm->assign(object of type IPAddressSelector, boolean true, boolean true, integer '48')
    4: class.PHostingManager.php:1965
    PHostingForm->assign(object of type PHostingManager, boolean true, boolean true, boolean true, boolean false)
    5: phosting_setup.php:269
    require(string 'C:\Program Files\Parallels\Plesk\admin\htdocs\domains\hosting\phosting_setup.php')
    6: plesk.php:56
     
  3. Mike Legg

    Mike Legg Basic Pleskian

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    I've just tried to report this error by clicking on the "Report Error" button which appears when the error occurs.

    I've completed and submitted the form, but I'm then presented with a page that in part says ...

    Our records indicate that your license belongs to one of Parallels Partners/Resellers. As such, they are your first point of contact for support and general inquiry. Parallels Inc. does not provide support and escalation path for users if any of the following conditions are true:

    •You are not a Partner or do not have an active support contract for the server/license that requires support
    •You purchased a hosting plan that utilizes Parallels software

    My licence provider assures me that they cannot do anything to obtain support from Parallels.

    So the only option I have is to pay Parallels to fix their own software which I am loathe to do because of the bad experiences I've had doing this in the past.

    Does anyone at Parallels feel any moral obligation to support the products that they sell?

    We have paid for the product after all.
     
  4. Mike Legg

    Mike Legg Basic Pleskian

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    Can't rename domains either ...

    Error: Unable to rename the domain: Execute websrvmng --stop-vhost "--vhost-name=domain.com" failed: Cannot find hosting by domain ID x
    Execute websrvmng --start-vhost "--vhost-name=domain.com" failed: Cannot find hosting by domain ID x
    Execute websrvmng --rename-vhost "--old-name=domain.com" "--new-name=newdomain.com" failed: Cannot find hosting by domain ID x

    Plesk is now pretty much useless on this server. ( I mean more useless than usual)
     
  5. Mike Legg

    Mike Legg Basic Pleskian

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    Can't Suspend Domains either ...

    ERROR: PleskUserException

    Unable to activate/deactivate domain: Execute websrvmng --stop-vhost "--vhost-name=domain.com" failed: Cannot find hosting by domain ID x

    Additionally, an exception has occurred while trying to report this error: PleskFatalException
    Execute websrvmng --stop-vhost "--vhost-name=domain.com" failed: Cannot find hosting by domain ID x

    0: DomainToggleUIPointer.php:28
    DomainToggleUIPointer->disableDomain(object of type BsDomain)
    1: client.domain.toggle.php:44
    plesk__client__domain__toggle->accessItem(string 'GET', NULL null)
    2: UIPointer.php:601
    UIPointer->access(string 'GET')
    3: plesk.php:43
     
  6. Mike Legg

    Mike Legg Basic Pleskian

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    Because I value my clients and feel a moral obligation to provide the services for which they've paid, I've just purchased support from Plesk.

    Currently waiting for someone from Parallels to contact me so that I can give them the neccessary details to access the server and investigate the problem.
     
    Last edited: Jan 4, 2011
  7. Mike Legg

    Mike Legg Basic Pleskian

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    Server Details were supplied yesterday.

    No feedback from Parallels on the problem yet. From what I can see via the support interface no one has even looked at the server yet.

    I'm busy keeping my customers informed about the nature of the issue, but cannot give them any timeframe on when their control panel will work again because I haven't received any indication from Parallels.
     
  8. Mike Legg

    Mike Legg Basic Pleskian

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    Frontline and Secondline techs have both looked at the problem and have passed it on to the developers.

    I'm glad that there's been some action.
     
  9. Mike Legg

    Mike Legg Basic Pleskian

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    The developers have identified the problem.

    It was not because of the 9.5.4 upgrade - it was my fault.

    I had to renew and install a new shared ssl certificate recently and I had great trouble getting Plesk to recognise the new one instead of the old one.

    In trying to remove it I inadvertently deleted a row from the certificates table in the PSA database which in turn caused a whole bunch of queries to return no results because they couldn't join on the certificates table.

    Plesk - Good

    Me - Bad
     
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