Issue Can't create new customers / I'm administrator

[malkie]

Server operating system version

Ubuntu 22.2

Plesk version and microupdate number

Plesk Obsidian v18.0.57_build1800231208.08 os_Ubuntu 22.04

Good morning,

I have a rather strange behavior on my Plesk server. I can no longer create customers.
Every time I try to create a customer, I get the error:




As you can see, however, the data is provided by me.
I am also logged in as an administrator
My license (Web Host Edition) includes unlimited users as well as domains etc.
That's why I'm a bit confused right now.

I have already tried different browsers and have also restarted the server.
Does anyone have any idea what could be causing this?

 

[Peter Debik]

You could try to clear the browser cache, disable any browser auto-fill functions including plugins that auto-fill forms, disable a browser antivirus plugin.

 

[malkie]

As already mentioned, I have used different browsers on my Mac in normal user and private tab mode, same error.
I have also restarted my computer and have not installed anti-virus.

 

[Peter Debik]

What license is being used and how many accounts already exist on the server?

 

[malkie]

I have only 4 customers.

 

[Peter Debik]

I believe that a recent update must have gone wrong on your server. You could try to

# plesk installer stop
# plesk repair installation

 

[malkie]

root@cloud:~# plesk installer stop
Plesk Installer is not running.
root@cloud:~# plesk repair installation

Reconfiguring the Plesk installation

Started bootstrapper repair procedure. This may take a while.
Certain actions may be skipped if not applicable.

 Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Plesk database scheme upgrade has been started.
Applying migrations from: /opt/psa/bootstrapper/pp18.0.57-bootstrapper/migrations/
===> Plesk database scheme upgrade has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
 Reconfiguring mail subsystem...
 Reconfiguring Apache web server...
 Reconfiguring ProFTPD FTP server...
===> Configuring ProFTPD server
 Reconfiguring AWStats web statistics...
 Reconfiguring WatchDog...
 Restoring SELinux contexts...
 Reconfiguring SSL ciphers and protocols...
 Regenerating web servers' configuration files...
 Cleaning active Panel sessions...
 Fixing permissions on Panel packages files

Bootstrapper repair finished.
If problems persist, please check installer logs ('/var/log/plesk/install/plesk_18.0.57_repair.log' and '/var/log/plesk/install/plesk_18.0.57_repair_problems.log') for errors.
If you can't resolve the issue on your own, please address Plesk support.

Still the same issue.

 

[Peter Debik]

If no issues are found by the repair tool, it is very likely a local issue on your system or in your network, maybe the download of a .js file has been blocked.

You could try to use a cell phone to connect directly to a cell, omitting your wifi, then login on the phone and try to create an account. Does it work on the phone? If it does, there is no server-side issue.

If it still does not work, yet the repair tool does not find any issues, a check by a support engineer on your server is required. In that case, please open a ticket with Plesk support.

To sign-in to support please go to https://support.plesk.com

If you experience login issues, please see this KB article:
https://support.plesk.com/hc/en-us/...rt-plesk-com-and-password-reset-does-not-work

If you bought your license from a reseller, your reseller should provide support for you. If the reseller does not provide support, here is an alternative:
https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk-
This comes with a 30 days free trial period.