Issue Can't install Let's Encrypt (Onyx 17.0.17 U12)

Discussion in 'Plesk Extensions' started by Eduardo Roth, Jan 11, 2017 at 10:44 AM.

  1. Eduardo Roth

    Eduardo Roth New Pleskian

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    Hello,

    I've been trying to install Let's Encrypt extension from the Extensions Catalog with no luck, every time I try to install it I get the following error:

    Error: Failed to install the extension:
    Execution of C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\letsencrypt\scripts\post-install.php failed with exit code 1 and the output:
    Traceback (most recent call last):
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\runpy.py", line 162, in _run_module_as_main
    "__main__", fname, loader, pkg_name)
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\runpy.py", line 72, in _run_code
    exec code in run_globals
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\site-packages\virtualenv.py", line 2386, in <module>
    main()
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\site-packages\virtualenv.py", line 859, in main
    symlink=options.symlink)
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\site-packages\virtualenv.py", line 1037, in create_environment
    install_wheel(to_install, py_executable, search_dirs)
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\site-packages\virtualenv.py", line 1002, in install_wheel
    'PIP_NO_INDEX': '1'
    File "C:\Program Files (x86)\Parallels\Plesk\python\lib\site-packages\virtualenv.py", line 937, in call_subprocess
    % (cmd_desc, proc.returncode))
    OSError: Command "C:\Program Files (x8...p\Scripts\python.exe" -c "import sys, pip; sys...d\"] + sys.argv[1:]))" setuptools pip wheel failed with error code 1

    Does anyone have found a fix for this?

    Server is Windows Server 2012 R2.
     
  2. IgorG

    IgorG Forums Analyst Plesk Team

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    Thank you for report.
    We have already submitted report to developers regarding this issue - EXTLETSENC-27
    Problem is under their investigation now.
     

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