i am trying to renew my license with the activation code that i was sent by email and i am recieving this error..


Error: Could not activate/renew license. KA server response: Unable to Connect to ka.swsoft.com: Connection timed out (Error Number: 110)


i am executing sitebuilder from the hostname address, and if i do a ping to ka.swsoft.com from SSH it resolves perfectly.

i verified from sb_config and the hostname is correct (sitebuilder.s5.miwiredhosting.com)


Sitebuilder address: sitebuilder.s5.miwiredhosting.com
server hostname: s5.miwiredhosting.com


Any idea of how can i solve this?



Thanks in advance

 

Make sure that the outgoing connection to ka.swsoft.com:5224 is not blocked on Sitebuilder server or somewhere in the net. This can be examined with commands:

# nmap -P0 -p5224 ka.swsoft.com
# telnet ka.swsoft.com 5224
# traceroute ka.swsoft.com