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cant update license...

Discussion in 'Sitebuilder 4.1 for Linux' started by WiredHosting, Jun 8, 2008.

  1. WiredHosting

    WiredHosting Guest

    i am trying to renew my license with the activation code that i was sent by email and i am recieving this error..

    Error: Could not activate/renew license. KA server response: Unable to Connect to ka.swsoft.com: Connection timed out (Error Number: 110)

    i am executing sitebuilder from the hostname address, and if i do a ping to ka.swsoft.com from SSH it resolves perfectly.

    i verified from sb_config and the hostname is correct (sitebuilder.s5.miwiredhosting.com)

    Sitebuilder address: sitebuilder.s5.miwiredhosting.com
    server hostname: s5.miwiredhosting.com

    Any idea of how can i solve this?

    Thanks in advance
  2. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

    Likes Received:
    Trophy Points:
    Make sure that the outgoing connection to ka.swsoft.com:5224 is not blocked on Sitebuilder server or somewhere in the net. This can be examined with commands:

    # nmap -P0 -p5224 ka.swsoft.com
    # telnet ka.swsoft.com 5224
    # traceroute ka.swsoft.com