Question Change provider / owner of a service plan...

[Rob Taylor]

In the Plesk panel there is the 'Service Plans' section where you setup the plans for subscriptions to use.

We have around 5 different service plans, web and email hosting, email hosting only, web forwarding only etc.

We also have resellers who use the same plans but I cannot apply the default plans where we are the 'Provider' to any subscriptions under the reseller, they are just simply not listed as an option when you try to change the plan.

I can see the option to clone a plan but is it possible to change the 'Provider' for a plan rather than having to go through and re-create them for each reseller?

I have Googled, searched these forums and checked the documentation and can't find any info... is it possible?

Thanks
Rob

 

[daanse]

I need this too.
Is it possible?

 

[FutureX]

Just submitted a support ticket on this exact problem. I'll let you know what I find out.

 

[Timberman]

Just submitted a support ticket on this exact problem. I'll let you know what I find out.

What did you find out?

 

[FutureX]

What did you find out?

You have to create new Service Plans for the Reseller accounts. I also discovered that a Reseller can create an 'Unlimited' service plan as a Reseller and you can't restrict that yet. So you have to keep an eye out for that as some of our Resellers will automatically choose the Unlimited plan instead of the plans with restrictions on them.