Issue Changing mail password changes the plesk access password too (same password) !!!?

[kristobal1969]

Server operating system version

Debian 10.13

Plesk version and microupdate number

Plesk Obsidian Version 18.0.56 Update #3

Hello,
On my server runing Debian 10.13 Plesk Obsidian Version 18.0.56 Update #3, one of my customer changed his mail password and could not log in to plesk with his previous password.
When entering the new password of his mail account (he changed previously) he logged in.
We tested many times and we found that changing one or the other changes the two !!!
Very strange. Before that he had 2 different passwords (one for plesk login and the other for his mail).
It is like they are linked for no reason I can see.
Can anybody help solve this bug ? Is it a bug ?
Regards
Kris

 

[mow]

It's just how it's designed (and it's bad that adding an email account also creates a plesk account unless you uncheck the box "Can be used to log in to Plesk")

 

[kristobal1969]

Ok,
Thanks mow !
I am back after a blackout of the network here at work !!
I see that ok but is it possible to revert ?
I can see on a mail account that I can associate the email with plesk login (see screenshot) but I can not see how to de-associate once it is done for a particular mail account.
Here is the screenshot of a mail account that can be associated but nothing is available for an account already associated.
Thanks for you help
Kris

 

[mow]

I can see on a mail account that I can associate the email with plesk login (see screenshot) but I can not see how to de-associate once it is done for a particular mail account.

After a plesk user is created by the mail setup, it shows up in "Users" on the left side.
You would delete the plesk user there.

 

[websavers]

I believe these might have been two different things.

1. @mow described that when you create an email account in Plesk, it creates a *mail* user that can login to Plesk. It has limited capabilities, just to set things like the autoresponder and manage the spam filter for that particular email account
2. @kristobal1969 described the issue wherein a mail account becomes inextricably linked to the actual Plesk login, which is an user with the Owner role, and which can't be removed. In this scenario, changing the Plesk customer password changes the email account password and vice versa. This can only occur if the Plesk customer account and the email account both use the same email address, though I don't know if Plesk does this automatically or if the user had to enable it when creating the email account.

The only way we have found to solve issue (2) as described by @kristobal is to create a whole new Plesk customer and move the subscription over to it. That forces the Plesk owner/customer account to be separate from the email account so that you can change each of their passwords independently.

Note that if you're using a billing system that relies on Plesk External ID's, you'll also need to manually set that External ID in the clients table within the psa database to ensure your billing system can continue to connect the client to their Plesk account via SSO.