Client Removal PleskFatalException

[phatPhrog]

When logging in as a client we get

ERROR: PleskFatalException
Dashboard preset used by user failed: DashboardPreset: unable to select: no such row in the table

Additionally, an exception has occurred while trying to report this error: PleskFatalException
Dashboard preset used by user failed: DashboardPreset: unable to select: no such row in the table

0: /usr/local/psa/admin/plib/class.Client.php3:181
Client->getDashboardPreset()
1: /usr/local/psa/admin/plib/user/UserClient.php:190
UserClient->getDashboardPreset()
2: /usr/local/psa/admin/plib/class.Form.php:255
Form->assign()
3: /usr/local/psa/admin/plib/class.DomainsForm.php:153
DomainsForm->assign(object of type DomainsList, object of type Client, object of type ClientPermissions)
4: /usr/local/psa/admin/htdocs/domains/domains.php3:281

When attempting to remove a client we receive the following errors

ERROR: PleskFatalException
Unable to remove clients: Unable to remove client: Dashboard preset used by user failed: DashboardPreset: unable to select: no such row in the table

0: /usr/local/psa/admin/htdocs/clients/clients.php3:68

Is there a way to rebuild/update/repair this so the client can be removed via Plesk?

We are using:
Version psa v8.0.0_build80060505.15 os_FedoraCore 4
OS Linux 2.6.16-rc6-060427a

Thanks to all who can help.

 

[nedry]

I'm having the same problems.

Any ideas?

Thanks!

nedry

 

[madsere]

Here as well. Virtuozzo/RHEL4/Plesk 8.01. Seems to be an epedemic. Wonder when someone from Swsoft will reply ... if ever.

Yes yes, we don't provide support yada yada perhaps it would be an idea to get rid of this forum then?

 

[Bart]

Anyone found a solution yet? I'm having the same problem..

Thanks,
Bart

 

[stefanb]

I had same problem but when i was logging in with user admin

I noticed that when i had done the upgrade from 7.5.x to 8.1.0
the psa structure had changed. Unfortunately with me it updated most of the tables but two of the newly created tables were empty.

The tables are DashboardPreset and DashboardPresetConfig

I had to run this command in ssh

mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa < /usr/local/psa/etc/db/psa_db_dashboard_presets.sql


and now all is working fine.