Client/User cannot login to Plesk 8.4 Control Panel

[hightekhosting]

We have a client who is unable to login to Plesk 8.4 Control Panel on our server with their username and password.

They get a "invalid username or password. Please try again" message.

They tried the "forgotten your password" option and had their details emailed to them.

Those failed to work as well.

We have then manually gone into Plesk via our Admin login, which works fine, reset their password and checked all permissions, which seem to be fine for both Client & Domain settings, but they are still unable to login.

We have tried this ourselves with no luck either.

Any ideas or tips on how we can overcome this issue?

Regards,

Dale Evans
Manager

 

[yuge]

the same is here.
the only workaround I found is to disable offline management for vps where this plesk is installed.

Parallels, please, is there any way to use offline management + plesk ?

 

[madsere]

I had the same problem but managed to get it to work by changing the client login name.

 

[ib1984]

The problem does not exist on Virtuozzo 4, only Virtuozzo 3 is affected. So, I think only upgrade will help to resolve such issues.

Good luck,

 

[madsere]

Actually I had the problem on V4 after vzmigrating sites from a V3 server ...