Issue Configurations Troubleshooter Extension not Installed

[reka000]

Server operating system version

Ubuntu 24.04.2 LTS

Plesk version and microupdate number

Plesk Obsidian 18.0.71

I updated Plesk to version 18.0.71 and everything worked fine.

However, I discovered that one of the Plesk extensions, the Configurations Troubleshooter, suddenly wasn't installed.

This extension was installed and running normally on version 18.0.70 Update 2.

I tried to reinstall it, but the message "You already have the latest version of the product(s) and all the selected components installed. Installation will not continue" appeared.

 

[Sebahat.hadzhi]

Hello, @reka000 . Could you please test if you are able to install the Configuration Troubleshooter:

plesk installer --select-release-current --install-component config-troubleshooter

I would also recommend reviewing the /var/log/plesk/installer/autoinstaller3.log for any errors/warnings.

 

[reka000]

Hello, @sebahat-hadzhi

I tried installing the Configuration Troubleshooter again with

plesk installer --select-release-current --install-component config-troubleshooter

Still failed

Here's the error I got from autoinstaller3

 

[Sebahat.hadzhi]

Thank you. Unfortunately, I cannot identify the reason for the issue. I would suggest opening a ticket with Plesk support for further investigation on your server. To sign-in and open a ticket please go to:

• https://support.plesk.com

If you got your license from a reseller, your reseller is in charge of providing you with support. You can raise the inquiry with them and they can forward it to our team for further processing.

If the reseller does not provide support, here is an alternative to get support directly from Plesk:

• https://support.plesk.com/hc/en-us/articles/12388090147095-How-to-get-support-directly-from-Plesk