1&1
I would have to agree about their support.. or lack of it
***THANK YOU PLESK*** for making the key upgrade an automated affair.
The server key upgrade was completely transparent this time.. last time it was a DISASTER!
I sent 1&1 an email asking about the key six weeks before it expired; they waited until the last minute (5 days) to let me know that I had to do a manual upgrade to simply get a new key.
I had 3 days of down time because 1&1 couldn't simply provide a new key. They instead insisted that a manual plesk upgrade be done.. Performing a full system backup across the net took most of the time I had... Good thing I did it, because the installer they provided was broken! I had to use it to restore the server so that the new installer would work.
It took them 3 days to give me a simple shell script to upgrade the key. I lost clients over their poor support. Three days later someone called me asking for my root password to do the upgrade... Whoo! Thanks for jumping on my urgent request 1&1 (NOT!)
Although I complained on multiple levels with them, I never heard as much as 'Were Sorry' from them; Never got a human reply to my support emails (got several automated 'how was our tech support' emails though); Telephone support personnel claimed to be taking action but weren't.. can you tell I do not have high praise for their support (grin)?
The server has been rock solid though, never gone down once in almost a year, and the price is right.
JD