Conflict Service Pack and Addon

[Mickael Salfati]

Hello Everyone,

A small issue about service pack and addon conflict.

My config: plesk 12.5.30 Update #18, Debian Squeeze X64

We have a service pack called "Basic" with 5 subdomains and option called "Unlimited subdomains" to have Unlimited "Subdomains".

Take a client who have more than 5 subdomains (for example 6 subdomains)
Try to change his pack to "Basic" pack + option "Unlimited subdomain" -> Subscriptions can't be synced.

Mickael

 

[Mickael Salfati]

Any ideas ? Is it a known issue ?

Mickael

 

[Mickael Salfati]

IgorG or someone ?

 

[IgorG]

I can't reproduce this issue:

1. Created subscription based on default Service Plan with 6 subdomains
2. Created Service Plan with 5 subdomains limit
3. Created addon plan with ulimited subdomains
4. Assigned subscription to plan + addon plan

subscription has been synchronized without any problems. I assume that you have something additional in subscription that does not exists in Service Plans. Check it carefully.