Connection to host is not available or migration agent is not running on the source h

[Pickaweb_Support]

Hello

I am trying to migrate a plesk 9.5 to plesk 11.5 but I always get same issue

I can connect to source host using Share & File on Windows :
\\IP\c$ -> its okay
Firewall is off on both servers

How could I solve it?

Best Regards
Alan.

 

[IgorG]

Use KB search before posting:

http://kb.parallels.com/1432
http://kb.parallels.com/118653

 

[Pickaweb_Support]

Use KB search before posting:

http://kb.parallels.com/1432
http://kb.parallels.com/118653

Hello Igor, thanks you for reply but I already tried all that and I get same issue

Both firewall off
Parallels Migration Agent installed on both server and running
If I connect using \\IP\c$ is successfully on both server
I modified .DLL and no luck

Could you help me please?

Kind Regards
Alan

 

[Pickaweb_Support]

Use KB search before posting:

http://kb.parallels.com/1432
http://kb.parallels.com/118653

Hello Igor, thanks you for reply but I already tried all that and I get same issue

Both firewall off
Parallels Migration Agent installed on both server and running
If I connect using \\IP\c$ is successfully on both server
I modified .DLL and no luck

Could you help me please?

Kind Regards
Alan

 

[Pickaweb_Support]

Any help on this please?

Kind Regards
Alan

 

[Pickaweb_Support]

More information. please help

[2014-01-03 03:59:05.259|3456] ERROR: Launchpad could not send scout: Subprocess <subprocess[5108] 'C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\Migration\\migrmng --deploy-scout --host=SERVER --login=Administrator --password=XXXXXXXXXX --session-path=C:\\Program Files (x86)\\Parallels\\Plesk\\PMM\\msessions\\2014010303590485 --dumps-dir=C:\\temp\\2014010303590485 --system-type=windows'> was finished with exit code 12
== STDOUT ====================
<?xml version="1.0" encoding="utf-8"?>
<execution-result status="error">
<message severity="error">
<description />
<message severity="error">
<description>Expected shared key from server.</description>
</message>
</message>
</execution-result>
== STDERR ====================

[2014-01-03 03:59:05.259|3456] DEBUG: <migration_handler.MigrationGetScoutInfoAction object at 0x022A6ED0>: response
[2014-01-03 03:59:05.259|3456] INFO: Outgoing packet:
<?xml version="1.0" encoding="UTF-8"?>
<response>
<errcode>3012</errcode>
<errmsg>Connection to host is not available or migration agent is not running on the source host</errmsg>
</response>

 

[InderS]

This seems to issue that with migration agent communication. Try installation same version of Migration agent on both side. Try installing 11.5 on both side and check whether they are able do the job for you..