Control Panel Mass Mail Feature Not Working

[bzimmer]

I have a clean installation of Plesk 8.1.1 (latest patches and mailenable) and have been trying to send out a mass e-mail through the Plesk administrator control panel to my clients. Whenever I send the message Plesk gives me the following warning:

"Warning: The message was sent out, but several errors were encountered. Some of the recipients might not receive the message"

Any idea where I can start looking to trace down the root of this error? I tried the event viewer but it looks as if nothing was logged for that event.

Thanks!

 

[sergius]

Hello bzimmer,

Thank you for the report.

This warning appears when Plesk cannot deliver message to somebody in list of recipients.
Please download updated module class.MassMailTemplate.php from ftp://pleskwin.download.swsoft.com/Plesk/Autoupdate/Windows/8.2.0/122292 to <plesk>\admin\plib.
Next you may look at <plesk>\tmp\massmail.log and find what happend.
Please send that file to me by private message.

This module is valid for 8.1.* too.

 

[bzimmer]

sergius,

Thanks for your quick reply. I updated the file and tested it again. Now I get the following error:

Error: The message was not sent out. Please make sure that at least one recipient is selected and Plesk mail server is functioning correctly

I checked the tmp directory before and after I tried the mass mail. The only files that exist are spm5C.tmp, spm11E.tmp and webalizer.cache. Any more thoughts?

 

[sergius]

bzimmer,

Sorry, it is our fail. Please download updated module and try it once again.