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Control Panel Mass Mail Feature Not Working

Discussion in 'Plesk for Windows - 8.x and Older' started by bzimmer, Aug 12, 2007.

  1. bzimmer

    bzimmer Guest

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    I have a clean installation of Plesk 8.1.1 (latest patches and mailenable) and have been trying to send out a mass e-mail through the Plesk administrator control panel to my clients. Whenever I send the message Plesk gives me the following warning:

    "Warning: The message was sent out, but several errors were encountered. Some of the recipients might not receive the message"

    Any idea where I can start looking to trace down the root of this error? I tried the event viewer but it looks as if nothing was logged for that event.

    Thanks!
     
  2. sergius

    sergius Golden Pleskian

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    Hello bzimmer,

    Thank you for the report.

    This warning appears when Plesk cannot deliver message to somebody in list of recipients.
    Please download updated module class.MassMailTemplate.php from ftp://pleskwin.download.swsoft.com/Plesk/Autoupdate/Windows/8.2.0/122292 to <plesk>\admin\plib.
    Next you may look at <plesk>\tmp\massmail.log and find what happend.
    Please send that file to me by private message.

    This module is valid for 8.1.* too.
     
  3. bzimmer

    bzimmer Guest

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    sergius,

    Thanks for your quick reply. I updated the file and tested it again. Now I get the following error:

    Error: The message was not sent out. Please make sure that at least one recipient is selected and Plesk mail server is functioning correctly

    I checked the tmp directory before and after I tried the mass mail. The only files that exist are spm5C.tmp, spm11E.tmp and webalizer.cache. Any more thoughts?
     
  4. sergius

    sergius Golden Pleskian

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    bzimmer,

    Sorry, it is our fail. Please download updated module and try it once again.
     
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