Resolved Could not issue/renew Let`s Encrypt certificates - no subcriptions / service plans in pro version

[Kurt Ludikovsky]

Server operating system version

Debian 11.7

Plesk version and microupdate number

Plesk Obsidian v18.0.52_build1800230516.12 os_Debian 11.0

I get this failure reports per mail, as already indicated by others, found this problem report and resolution.

My Problem now is not the message, but it's the resolution:

I can't find the subscriptions / services plans in my menu any more in my standard user.
When I switched from my standard plesk user to the root user, it showed the two topics in the menu.
Then the popup for the new theme was shown, which a clicked (my fault :-( ) and the two topics are gone again.

So how can I get those two topics returned so that I can perfomr the settings as reported inthe solution.

 

[Peter Debik]

Service plans are only visible to "admin" or additional administrators, but not when you are logged in as the subscriber.

 

[Kurt Ludikovsky]

I was logged in as admin (at least I assume so)
How can I check this?

 

[Peter Debik]

You can check it by opening the login page and entering "admin" as a username. If you are logged in as "admin" and still cannot see the service plan menu, maybe "Restricted Mode" is on and hides some items?

 

[Kurt Ludikovsky]

The problem was, the settings in the GUI settingsm, was for Power User and not Administrator.
Thanks.