Issue Create email account - Error: mailmng-outgoing failed: ERROR:__main__:mails.domain_id may not be NULL

[OverWolf]

Server operating system version

CentOS 7.9

Plesk version and microupdate number

18.0.42u1

Hello,

I'm on CentOs 7.9 with Plesk 18.0.42 Update #1.

I've this problem with domains that have website (www and @) hosted on another server. If I try to add a new email for a domains that is on plesk I have no problem.
Why ?


I've read and try this solutions without success:

- Resolved - mail account can not be crated - ERROR:__main__:mails.domain_id may not be NULL
(IgorG link isn't available)

- https://support.plesk.com/hc/en-us/...RROR-outgoing-mails-domain-id-may-not-be-NULL

- Question - SOS: Inconsistency in the table 'DomainServices' for the column ipCollectionId: Web service cannot operate: the IP address list with ID 64 is empty.
(frg62 expressed my doubts)

What Can I do to resolve this situation ?

 

[IgorG]

What Can I do to resolve this situation ?

If all mentioned solutions did not help, investigation directly on your server is required. Therefore I'd suggest you contact Plesk Support Team.

 

[OverWolf]

Hi IgorG,
how can I contact Plesk Support Team ?

Thank you

 

[IgorG]

how can I contact Plesk Support Team ?

How to get support directly from Plesk?

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