Resolved Created mail but can't access it

[Mikey99]

Hi,
I am new to this server, created business email address "[email protected]" but its not working. When I try to access, it does not open. How to set up this mail address.

 

[Peter Debik]

From where do you try to access it and what is the error message when you try to access it?

 

[Mikey99]

I accessed from the mail icon next to information icon. In mail settings, only webmail option available was "mail enable webmail" . which i selected. Error was mail address does not exist. page not found. I tried to install roundcube/horde webmail app but could not found. Only app available is squirrelmail. Should I install it?

 

[Mikey99]

This site can’t be reached​

Check if there is a typo

• If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

 

[Peter Debik]

Please check:
- Have you installed "Webmail services" at all? To check go to "Add or Remove Components" on your admin start page or to "Tools & Settings" > "Plesk" > "Updates". If there are non installed, simply add them using that installer.
- Have you enabled one of the webmail programs on the "Mail Settings" page of your subscription? If not, choose one.
- Does webmail.<domainname>.<tld> resolve to the IP address of your subscription?

 

[sentech]

Hi Peter, I followed this process but I am having same issues with webmail page (not accessible).

NS record set using domain NS , Webmail services is enabled. but problem persist. please advise, thanks

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[Peter Debik]

@sentech I see that you have installed webmail, but what are the answers to questions (2) and (3) from the post above?

 

[sentech]

Hi Peter, thanks for your response. Yes it was, but the issue has been resolved. many thanks!
For those who are having similar issue it is because of DNS misconfiguration. check your DNS settings, ensure that Plesk DNS Settings matches with your domain DNS records.