Resolved Creating physical hosting error

[okkhalid]

Server operating system version

Ubuntu 22.04.3 LTS

Plesk version and microupdate number

18.0.55

Hello, I have:
OS
Ubuntu 22.04.3 LTS
Product
Plesk Obsidian
Version 18.0.55 Update #2, last updated on Oct 5, 2023 01:43 AM

The server was working well, till yesterday, I got the following error, so I Upgraded to:
Version 18.0.55 and still I have the same issue:

Any one can help to resolve this step by step.

Thank you

Error when trying to add a domain:


Creating physical hosting
System user update is failed: Unable to create system user: Unable to execute usermng: usermng: /usr/sbin/useradd execution failed:
useradd: Invalid configuration: UID_MIN (10000), UID_MAX (9998)
useradd: can't create user
usermng: Unable to add user: domainname.ca_t3jv0akm7z

 

[Peter Debik]

Your operating system's configuration is wrong. Please see the solution in this thread:

Resolved - Unable to create system user

Hello, Problem: Trying to create a new customer, creating a user for access to Plesk and a user for the subscription results in Error Error: Unable to create system user: Unable to execute usermng: usermng: /usr/sbin/useradd execution failed: useradd: Invalid configuration: UID_MIN (10000)...

talk.plesk.com

 

[okkhalid]

great, is that possible to share how I can do that? do I Need to use the server ssh or plesk ssh to login and what commands I need to use. please help

 

[okkhalid]

Hi, I used ssh to login, but I can not find /sysconfig folder, see attached.

 

[okkhalid]

resovled:
Check your file /etc/login.defs and correct the values there. Defaults are:
UID_MIN 1000
UID_MAX 60000

 

[celebrir]

Just chiming in to say I have had the exact same issue just now. I cannot open a bug report (No 5 helpful posts so far) so I'll update here:

I use the default settings supplied by Plesk Obsidian on Linux un Azure (Web App)
The error reads:

System user update is failed: Unable to create system user: Unable to execute usermng: usermng: /usr/sbin/useradd execution failed:
useradd: Invalid configuration: UID_MIN (10000), UID_MAX (9998)
useradd: can't create user
usermng: Unable to add user: **************

The /etc/login.defs file says the following (out of the box):

GID_MIN 1000
GID_MAX 9998

Raising the UID_MAX to 99989 did not work.
Additionally lowering the UID_MIN to 999 worked.

Since many people have encountered this issue so far and I used the default settings provided by Plesk Obsidian on Azure and the initial values appear to make sense, I suspect a bug.