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Roy Kollmann
New Pleskian
Hello,
we are currently trying to migrate the content of our current webserver to a new one via the Plesk Migration Manager.
On the current webserver we are running Plesk 11.0.9 Update #64
On the new one we are running Plesk Onyx 17.0.17 Update #14
When trying to migrate we are getting the following error:
Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the source server 'source' (xxx.xxx.xxx.xxx) with non-zero exit code.
command: "C:\Program Files (x86)\Parallels\PanelMigratorAgent\WINAgentMng.exe" --create-shallow-migration-dump D:\Migration\pmm-temp D:\Migration\pmm-temp\shallow.xml
exit code: -532462766
stdout:
stderr:
Ausnahmefehler: ForeignMigratorCore.MigratorException: psaobsolete.PSADatabaseConnectionException: Unable to connect to Plesk SQL Server. Make sure the server is up and running and try to transfer again. Error message:
psaobsolete.PSADatabaseConnectionException: Unexpected error
bei psaobsolete.PSAMySQLDatabase.open()
bei psaobsolete.PSAMySQLDatabase..ctor()
bei PsaFactory110.PSADatabase110.reconnectToPsaDatabase()
bei ForeignMigratorCore.Msc.HandleException(Exception ex, Boolean throwFurther, Boolean writeLog)
bei WinAgent.WinAgentImpl.handleException(Exception ex, Boolean throwFurther, Boolean writeLog)
bei WinAgent.WinAgentImpl.handleException(Exception ex, Boolean throwFurther, Boolean writeLog)
bei WinAgent.WinAgentImpl.Initialize(MigrationParameters param)
bei WINAgentMng.App.debugGetAgent()
bei WINAgentMng.App.Main(String[] args)
That is a critical error, migration was stopped.
Sounds like some kind of problem connecting to the psa database to me, but the psa database is accessable without problems per following command line:
"%plesk_dir%\MySQL\bin\mysql" -P8306 -uadmin -p psa
Does one of you have any idea what could be the error and how it can be resolved?
Could this have something to do with the update on the destination server from Update #13 to #14?
Thank you very much in advance. I hope you can help us.
we are currently trying to migrate the content of our current webserver to a new one via the Plesk Migration Manager.
On the current webserver we are running Plesk 11.0.9 Update #64
On the new one we are running Plesk Onyx 17.0.17 Update #14
When trying to migrate we are getting the following error:
Failed to fetch basic information about resellers, clients and domains data from source servers
Cause: Command execution failed on the source server 'source' (xxx.xxx.xxx.xxx) with non-zero exit code.
command: "C:\Program Files (x86)\Parallels\PanelMigratorAgent\WINAgentMng.exe" --create-shallow-migration-dump D:\Migration\pmm-temp D:\Migration\pmm-temp\shallow.xml
exit code: -532462766
stdout:
stderr:
Ausnahmefehler: ForeignMigratorCore.MigratorException: psaobsolete.PSADatabaseConnectionException: Unable to connect to Plesk SQL Server. Make sure the server is up and running and try to transfer again. Error message:
psaobsolete.PSADatabaseConnectionException: Unexpected error
bei psaobsolete.PSAMySQLDatabase.open()
bei psaobsolete.PSAMySQLDatabase..ctor()
bei PsaFactory110.PSADatabase110.reconnectToPsaDatabase()
bei ForeignMigratorCore.Msc.HandleException(Exception ex, Boolean throwFurther, Boolean writeLog)
bei WinAgent.WinAgentImpl.handleException(Exception ex, Boolean throwFurther, Boolean writeLog)
bei WinAgent.WinAgentImpl.handleException(Exception ex, Boolean throwFurther, Boolean writeLog)
bei WinAgent.WinAgentImpl.Initialize(MigrationParameters param)
bei WINAgentMng.App.debugGetAgent()
bei WINAgentMng.App.Main(String[] args)
That is a critical error, migration was stopped.
Sounds like some kind of problem connecting to the psa database to me, but the psa database is accessable without problems per following command line:
"%plesk_dir%\MySQL\bin\mysql" -P8306 -uadmin -p psa
Does one of you have any idea what could be the error and how it can be resolved?
Could this have something to do with the update on the destination server from Update #13 to #14?
Thank you very much in advance. I hope you can help us.
